Subscription Page
Users assigned as the organization Owner or Billing Manager have access to the Subscription page. To create a site (a Feedback configuration), the organization must have an active subscription plan (managed by the organization Owner or Billing Manager). By default, a 30-day free trial plan is assigned when you sign up for an account, but you will need to subscribe to a different plan to continue using the service after those 30 days.
Each plan has a different limit for the number of allowed page views, site configurations, and moderators. For example, the
Team plan allows you have up to 50,000 page views per month, up to 3
site configurations, and up to 4 moderators.
Note: The number of allowed
moderators per site configuration = site-level moderators
+
organization-level moderators
+
pending moderator invitations.
Notice: If your subscription
expires or if the number of page views allowed by your plan is exceeded for a particular
month, you will receive a notification and the comments component will be disabled until
the subscription is renewed/upgraded or until the end of the month (in the case of
exceeding the page views limit). If an expired subscription is not renewed, the comments
are still visible for a limited period of time (e.g. 2 weeks). After that, they will no
longer be displayed.
To see an overview of all the available subscription plans, go to https://www.oxygenxml.com/oxygen_feedback/buy_feedback.html.
If you have already selected a plan, you can change or renew it by selecting Subscription from the side panel.
You will be directed to a Subscription Plans page where you can choose
from several different plans. If you have already chosen a subscription plan, you will see the
current plan and some statistics at the top of the Subscription Plans
page. The statistics show the number of page views for the current month:
- Used - The percentage of allowed page views already used for the current month.
- Estimated - The estimated percentage of allowed page views that will be used by the end of the current month.
- Average - The average percentage of allowed page views used in previous months (not including the current month).