[oXygen-user] Odd webhelp with feedback error message

[Jim Henderson]

Thanks for the follow-up, Ben.

I'm a little puzzled by this suggestion, though - the PHP source code that
I see on git is all C, not Perl.  I don't know why anyone would build an
interpreted language out of another interpreted language - that doesn't
seem like a good idea. :)  More importantly, though, there's no dependency
between php and perl - in fact, the php5 spec file doesn't list perl as a
dependency at all.  That said, both platforms (working and non-working)
have the same versions of perl and php (perl is *slightly* newer on the
broken system, but since there's no dependency between perl and php, that
build version difference shouldn't be an issue - the version numbers still
match).

Oxygen support is looking into the issue here - they've been able to
reproduce the failure included in the e-mail message.

FWIW, Novell doesn't "own" SUSE any more.  They're a Micro Focus company
(as is Novell).  Novell hasn't "owned" them since 2011, when Attachmate
acquired Novell.  Attachmate has since been acquired by MF. :)

Jim

On Thu, Aug 27, 2015 at 6:01 AM, Ben McGinnes <> wrote:

> On 27/08/2015 3:37 am, Jim Henderson wrote:
> > I'm receiving the following e-mail from a testing server that I'm using
> > feedback on:
> >
> > [73.53.13.170] - 2015-08-26 10:27:46: Unknown error type: [8] Undefined
> > property: RecordSet::$m_CurrentRow on line 200 in file
> >
> /var/www/html/PingID-API/oxygen-webhelp/resources/php/classes/db/RecordSet.php
> > , PHP 5.4.16 (Linux)
> >
> > This happens when I submit a comment in the comment system. Doesn't seem
> to
> > matter if I'm authenticated or not.
>
> This looks like a Perl error.  It might be the PHP itself, buy the
> RecordSet bit definitely looks like Perl and since PHP is written in
> Perl that's the link.  Check the versions of both PHP and Perl on the
> servers it breaks then compare to working servers.  Then either raise
> a bug with either Red Hat or Novell or with the Perl Foundation.
>
> Good luck.
>
>
> Regards,
> Ben
>
> --
> Ben McGinnes  http://www.adversary.org/  Twitter: benmcginnes
>     Writer, Systems Administrator, Trainer, ICT Consultant
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>
>


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