Webhelp with chunking and branch filtering

<oXygen/> general issues.
juliov27
Posts: 8

Webhelp with chunking and branch filtering

Mon Sep 10, 2018 5:10 pm

We've encountered an issue that confuses me.

This is the Webhelp bundled with oXygen 18. Using OT 2.5.4

We have a situation where we're building webhelp that contains branch filtering but the branches are inside chunks. At some point during the build, it appears as if the build looks for the ditaval files within the chunks. However, the output appears fine. When the section I'm investigating is built with a larger document, the webhelp build fails. It seems as if it's causing a null pointer exception. However, another section with branch filtering that's within a chunk doesn't appear to fail.

Other than rewriting the topic that we're filtering, it's unclear to me what to do to resolve the issue. Do we need a more recent version of the OT and Webhelp or does this problem also exist in later versions?
Radu
Posts: 5685

Re: Webhelp with chunking and branch filtering

Tue Sep 11, 2018 1:46 pm

Hi,

Do you reproduce a similar problem when publishing to plain HTML5 or XHTML output? How about if you use DITA OT 3.1 to publish to HTML5 or XHTML?
In the Oxygen Preferences->DITA / Logging page you can switch the Show Console Output to "Always". Then publish and send us the entire output received in the DITA OT console tab which should pop-up at the bottom of the editor.
Sharing that console output with us (support@oxygenxml.com) would help us know more about the problem. But ideally we would also have a sample DITA project to work with and reproduce the problem on our side.

Regards,
Radu
Radu Coravu
<oXygen/> XML Editor
http://www.oxygenxml.com
juliov27
Posts: 8

Re: Webhelp with chunking and branch filtering

Tue Sep 11, 2018 8:38 pm

Hi Radu,

I ran it with OT 3.1.2 and some of the exceptions went away. Now, I can locate the actual problem references that are the true cause of the null pointer exceptions and can rectify those. Thanks for the suggestion. :D

Julio

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