Reuse DITA content in Zendesk

ann.jensen
Posts: 214

Reuse DITA content in Zendesk

Thu Jun 07, 2018 11:01 am

Hi,
Our company uses Zendesk Support for customer service tickets and has started to use Zendesk Guide for customer service articles.
We also use DITA to Oxygen WebHelp (defined in Oxygen XML Author) for general product documentation.
Management want to know why we have 2 documentation repositories (I wasn't involved with the introduction of Zendesk Guide) and how they can work together.
We have more content in DITA than in Guide and AFAICS, since Zendesk Guide is static HTML, the only way of updating it with content from DITA is by doing a manual copy (from HTML5 transformation) over to Guide editor.

Can anyone else advise on the best approach to reuse content already defined in DITA in Oxygen XML Author across to Zendesk Guide.
Any feedback appreciated,
Regards,
Ann
Radu
Posts: 5492

Re: Reuse DITA content in Zendesk

Thu Jun 07, 2018 11:10 am

Hi Ann,

We are not very familiar with Zendesk, maybe you could ask around on the DITA Users List.
There have been questions in the past about this on the DITA Users List but not with very helpful answers.
Also if you google for "dita zendesk", there seem to be quite a lot of requests for Zendesk to provide a DITA integration.

Regards,
Radu
Radu Coravu
<oXygen/> XML Editor
http://www.oxygenxml.com

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