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strange printing behaviors for WebHelp topics
Posted: Sat Jan 07, 2023 1:43 am
by chrispitude
We found some strange printing behaviors for WebHelp topics. Here is a testcase:
webhelp_print_page.zip
The project.xml file publishes a topic to
html5 and
webhelp-responsive, with the following simple CSS applied to both:
Code: Select all
body {
font-family: Roboto, sans-serif;
font-size: 14px;
}
.topictitle1,
.wh_topic_content .title.topictitle1 {
font-size: 2em;
line-height: 1.1em;
font-weight: bold;
}
.p {
line-height: 1.5em;
}
Re: strange printing behaviors for WebHelp topics
Posted: Sat Jan 07, 2023 1:54 am
by chrispitude
In Chrome, the
html5 print preview is as follows:
image.png
The
webhelp-responsive print preview for a page with no left-side TOC is as follows:
image.png
Somehow the viewport is larger, which scales down the font size in both the content and the headers/footers. In addition, the page itself is a different aspect ratio, which also suggests some kind of change in the viewport.
The
webhelp-responsive print preview for a page with a left-side TOC is as follows:
image.png
Now somehow the width allocated to the content has been reduced.
Re: strange printing behaviors for WebHelp topics
Posted: Sat Jan 07, 2023 1:57 am
by chrispitude
In Firefox, the
html5 print preview is as follows:
image.png
In Firefox, the
webhelp-responsive print preview is the same with or without a left-side TOC:
image.png
The page aspect ratio is still correct, but the viewport has scaled the font size down. And the right-size header is cut off, which also suggests some kind of viewport/scaling issue.
Re: strange printing behaviors for WebHelp topics
Posted: Sat Jan 07, 2023 2:02 am
by chrispitude
I am hoping there are some kind of CSS print directives that can be added to the WebHelp page structure so that the topic content is printed normally without the viewport/scaling issues. Our previous online help tool supported this, although that tool placed all topic content inside an <iframe> so it probably had an easier time partitioning the topic content from the surrounding page structure.
Please let us know the issue ID so we can track it on our side. This issue is not urgent on our side, but it would be nice to see it fixed some day.
Re: strange printing behaviors for WebHelp topics
Posted: Mon Jan 09, 2023 3:31 pm
by marius
Hi ,
I've just filled out an issue based on your observations and testcase, with the id: WH-3092
We'll update this thread when we'll have a resolution for this issue.
Best regards,
Marius
Re: strange printing behaviors for WebHelp topics
Posted: Thu Mar 02, 2023 7:57 am
by fangwei
Hi,
Is there any update?
Re: strange printing behaviors for WebHelp topics
Posted: Thu Mar 02, 2023 12:37 pm
by Costin
Hello,
As the improvement request was logged recently, there is currently no update.
The status is still "Open" in our internal tracking system. We will notify this thread when an implementation will become available.
Best Regards,
Costin
Re: strange printing behaviors for WebHelp topics
Posted: Thu Mar 02, 2023 9:10 pm
by fangwei
Hi,
Would it be possible for you to provide an ETA? It has been two months since the request was created. If we call it "recently", when do we expect a solution? We have tens of thousands of users that are impacted by this. Kindly consider this urgent.
Re: strange printing behaviors for WebHelp topics
Posted: Wed Mar 08, 2023 2:18 pm
by cosmin_andrei
Hello,
Thank you for your feedback and we will increase the priority for this issue as this seems to be very important for you.
As this is not planned to be implemented in the near future and we cannot provide an ETA.
Re: strange printing behaviors for WebHelp topics
Posted: Tue May 09, 2023 1:55 am
by fangwei
Hi,
Is there an update?
Re: strange printing behaviors for WebHelp topics
Posted: Tue May 09, 2023 5:30 pm
by ionela
Hi,
I'm really sorry, but currently this issue is not scheduled for implementation.
We'll try to prioritize it for the next version of Oxygen XML.
Regards,
Ionela
Re: strange printing behaviors for WebHelp topics
Posted: Sat Jun 17, 2023 2:40 am
by fangwei
Hi Any update?
Re: strange printing behaviors for WebHelp topics
Posted: Tue Jun 20, 2023 10:56 am
by cosmin_andrei
Hello,
As my colleagues previously specified the improvement request was logged recently, there is currently no update.
The status is still "Open" in our internal tracking system. We will notify you when an implementation will become available.