Webhelp Responsive Search looking for files outside of Webhelp output
Posted: Thu Dec 12, 2019 11:16 pm
I'm not sure how to explain this, so I will do my best. When I create, Webhelp, I have it saved to a local file C:\Users\my.name\Documents\Documentation_Projects\Output. Within Documentation_Projects are several "webhelp output guides" that I am working on. For the sake of explanation, let's say the first one is Hardware Help and another one is Software Help. I use the transform to create the webhelp for Hardware Help. I then zip the output file that has files as illustrated in the attachment. Because the output goes to the same location each time I use the transform, it contains other folders, such as Software Help, but I removed that folder before zipping up the output folder and sending to our Dev team to deploy on a web server.
I noticed that if I put in a search term that is not in my Hardware Help but may be in the Software Help, the results still display it. However, because the Software Help is not yet deployed on the Web Server, the clicking a results link obviously results in an error indicating the browser could not find the file.
My question is why and how does the output that we deployed, that I thought only contain files related to Hardware Help, recognize a term from files that were not included in the zipped output folder.
I noticed that if I put in a search term that is not in my Hardware Help but may be in the Software Help, the results still display it. However, because the Software Help is not yet deployed on the Web Server, the clicking a results link obviously results in an error indicating the browser could not find the file.
My question is why and how does the output that we deployed, that I thought only contain files related to Hardware Help, recognize a term from files that were not included in the zipped output folder.