Feedback functionality does not work with mobile devices
Posted: Fri Oct 11, 2019 3:19 pm
Hi
I have a problem that requires urgent assistance. I've created a huge service manual for a client to be used as a webhelp only.
This client also needs the feedback functionality and unfortunately we found out that with mobile devices it simply does not work.
One cannot write anything on the feedback field. It keeps bouncing up and down.
We have tested the output with various different scenarios and with oXygen version 20.1. and 21.0. Even with oXygen's own default templates the result is equally unsatisfactory.
This is definitely a bug that needs to be fixed - don't you agree?
Please let me know when to expect some solution to this problem.
How to tackle the issue meanwhile? We were trusting oXygen to do the stuff correctly.
I have a problem that requires urgent assistance. I've created a huge service manual for a client to be used as a webhelp only.
This client also needs the feedback functionality and unfortunately we found out that with mobile devices it simply does not work.
One cannot write anything on the feedback field. It keeps bouncing up and down.
We have tested the output with various different scenarios and with oXygen version 20.1. and 21.0. Even with oXygen's own default templates the result is equally unsatisfactory.
This is definitely a bug that needs to be fixed - don't you agree?
Please let me know when to expect some solution to this problem.
How to tackle the issue meanwhile? We were trusting oXygen to do the stuff correctly.