Page 1 of 1

Gathering metrics from Oxygen WebHelp site

Posted: Mon Oct 01, 2018 11:19 am
by ann.jensen
Hi,

We develop our product documentation in DITA (Oxygen XML Author), publish using Oxygen WebHelp and deploy it to a secure site (only accessible via our web-based product). We would like to gather information on what pages our users are accessing and what keywords people are searching for.

Is anyone else managing to gather this information from WebHelp published content for the purpose reporting and analytics?

Any feedback appreciated,

Regards,

Ann

Re: Gathering metrics from Oxygen WebHelp site

Posted: Mon Oct 01, 2018 4:47 pm
by ionela
Hi Ann,

Unfortunately, we do not have a tool that can provide these details for the WebHelp output (tracking the visited pages, searched keywords, etc).
I have logged your feedback as an improvement request to our issue tracking tool to be further analyzed.

You might obtain this information by using a third party plugin (such as Google Analytics), but this may not work if the WebHelp output is deployed to a private server.

Regards,
Ionela

Re: Gathering metrics from Oxygen WebHelp site

Posted: Mon Oct 01, 2018 4:56 pm
by Radu
Hi Ann,

Linking to my answer here:

https://groups.yahoo.com/neo/groups/dita-users/conversations/messages/44038

but I'll also asked a colleague to reply and give you more details about how searched keywords could be tracked.

Regards,
Radu

Re: Gathering metrics from Oxygen WebHelp site

Posted: Tue Oct 02, 2018 1:51 pm
by Radu
Hi,

I checked and it seems that we do not have any out of the box functionality to allow you to store and later analyze the searched terms. I added an issue for this and maybe we'll have such functionality in a future version.

Regards,
Radu

Re: Gathering metrics from Oxygen WebHelp site

Posted: Tue Nov 06, 2018 7:32 pm
by cfurlin
I use Google Analytics and it works great.

1. Create an HTML file with the following:

Code: Select all

<html>
<head>
  <script>
...your Google Analytics code here...
  </script>
</head>
</html>


2. In your transform, add a path to this file to your webhelp.fragment.head parameter.