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'Error: Access is denied' message for WebHelp Search results

Posted: Wed Jul 22, 2015 11:58 am
by ann.jensen
Hello,
I am using a trial version of Oxygen Author to transform some DITA XML to Oxygen WebHelp. After I run the transformation (DITA MAP WebHelp), a browser is launched with a topic displayed (/out/webhelp/index.html#oxy_ex-1/AgentPortal/concepts/ClientPortalValuations.html).
This has a button for 'With Frames' in top right hand of window beside a Search box. When I type into the Search box, the message 'Error: Access is denied' appears under the 'Search Results' heading in the left hand section of screen. Also when I select the 'Index' tab, there is no content displayed in it. If I select the 'With Frames' button, the Search and Index works fine.
Can anyone advise how to get the WebHelp working without frames?
Thanks in advance,
Ann Jensen

Re: 'Error: Access is denied' message for WebHelp Search results

Posted: Fri Jul 24, 2015 3:21 pm
by bogdan_cercelaru
Hello,

You receive this message because you are using the WebHelp locally (with "file://" protocol). Browsers restricts JavaScript running from local HTML files.
Try to put your output on an HTTP server (Apache / IIS / NGINX) and let us know if still encounter this issue.

Regards,
Bogdan

Re: 'Error: Access is denied' message for WebHelp Search results

Posted: Wed Jan 06, 2016 3:26 pm
by bogdan_cercelaru
Hello,

I just wanted to let you know that this problem has been resolved in the latest maintenance build of Oxygen 17.1, 2015121117 (released on December 17th).

Let us know if you encounter further problems with this new build.

Regards,
Bogdan