Oxygen XML Forum

I'm new to both oxygen and XML. I didn't see this problem on the first page of the forum, so I'll put it out there. I'm working on my first project (an EAD) and lately when I right-click to get any of those menu options, the program freezes and I have to shut the computer down and start over (I'm working on a PC). I've monitored the Task Manager and my CPU Usage climbs to 100% and stays there just by virtue of right-clicking. Any suggestions other than a new PC?

We cannot reproduce this situation,
Please contact us by sending an email to support@oxygenxml.com in order to give us more details so we can help you with the problem.

Greetings, Iulian.

I've checked out my document (which I've sent you) more and it seems to be in the section where I am entering folder information <c03>. I've entered about 80 of these folders and I have no trouble on the upper third, but the further down I get in this list, the more the CPU usage climbs until it hits 100% and freezes. It happens whether I click or type anything between <c03> entries. If I type or right click within a <c03> I don't have any trouble; only when I try to enter new segments after a </c03>. The cut, copy and paste icons at the top work fine; it is only when I try to type or right-click that the problem occurs.

We are sorry but we didn't received your document. Maybe there was a problem with the email. Please send us again a copy of the document if it is possible. Our email address is: support@oxygenxml.com

Thank you, Iulian.

I sent the original email 12/16; I'm afraid I won't be able to send it again until I return to work on Jan. 3.

We will be waiting for your email.

Best whishes and Happy Hollydays, Iulian.

I've just emailed the XML document to the support address Iulian gave. Please let me know if the document was received. Thanks.

Thank you for the email. We have reproduced the situation and will try to solve the problem.

Regards, Iulian.