Oxygen XML Forum

in our corporate environment, there are global settings for the Proxy firewall. These settings apply to Internet Explorer. I successfully used the same settings for Eclipse and Firefox. There is a host:port, and there is a list of exceptions, i.e. domains which should be contacted directly, without any proxy.

Trouble is, the corporate setting gives these domains with a leading asterisc:

*.mycompany.com,*.headquarters.com

The Firefox comment gives examples without the *

.mycompany.com,headquarters.com

The leading * seems to interfere with the parsing of the Oxygen settings. I know, because Soap-UI complains about the * and it is probably using the same Java library to parse the exceptions.

With Oxygen 13.1, I ended up in the following scenario:

- Oxygen comes up for the first time
- I enter the host name and the port number of the License Server
- Oxygen 13.1 gets a valid license and comes up
- I exit Oxygen 13.1, without making any change to any settings
- I try to start up again
- Oxygen tries for a long time to connect to the License Server. After two minutes, it times out, saying it cannot connect. The process analyser shows it was going through the proxy (first time, it didn't). But I didn't enter any proxy, nor any exeptions. It has taken them from system defaults

We tried to reinstall Oxygen 13.1 several times. We had to change the directory where we installed it, otherwise it never allowed us to enter the License Server. But even in a different directory, if I exited imemdiately (no change in settings, no action taken), then I could nto log back again.

Soap-UI did it better, It came up with a java stack trace, suggesting it did not like the *. I entered manual settings for it, without the * and it worked. But Oxygen does not let me change any settings if I don;t get a license. It's a vicious circle.

Thanks in andance - multzumesc dinainte.

Andrew ( a.k.a. Andrei )

apologies for the messy description.
We now have a "chicken and and egg" problem, after Oxygen has stored the wrong configuration for Proxy exceptions.

- we cannot log into Oxygen, because it is unable to contact the license server. It tries to go through the proxy, but the license server is on a local host in the intranet

- we cannot enter the correct settings into Oxygen, because we can't log in.

We tried to reinstall the program. It worked for the very first time. But the second time we tried to use it after reinstall, it ended up again in the bad state I described.

How do we break this circle ?

Hello,

What sort of proxy are we talking about (HTTP, SOCKS)?
The Standalone License Server client (the one that uses a hostname and a port) does not work over HTTP, so any HTTP proxy (even from the system settings/IE) is ignored. Also, even if you set a Socks proxy in the Windows/IE Internet Options, Oxygen ignores it and uses its own setting.

The only situation where I can confirm you can get stuck and lock yourself out of Oxygen when using the Standalone License Server is if you set an incorrect SOCKS proxy in the Oxygen preferences: Options > Preferences, HTTP(S)/(S)FTP/Proxy Configuration. Then if you restart Oxygen, the license client tries to use the SOCKS proxy and when it fails, it prompts you to enter a license. The only way out of this one (without tinkering with the option files) is to enter a license key in Oxygen (it can even be a trial license key).

The other solution (which involves tinkering) is to remove the Oxygen option files.
Depending on the platform the options folder for Oxygen XML Editor is located as follows:
- Windows XP - [user-home-folder]\Application Data\com.oxygenxml
- Windows Vista/7 - [user-home-folder]\AppData\Roaming\com.oxygenxml
- Mac OS X - [user-home-folder]/Library/Preferences/com.oxygenxml
- Linux - [user-home-folder]/.com.oxygenxml
In Windows if you have trouble locating the AppData/Application Data folder (it is hidden), open Windows Explorer and in the Address bar type: %APPDATA% and press Enter.

The Oxygen XML Author and Oxygen XML Developer products each have a different options folder name (the last in the path).
Oxygen XML Author: com.oxygenxml.author
Oxygen XML Developer: com.oxygenxml.developer

If you rename or delete the options folder, Oxygen will start from scratch (default settings). Please note that the options folder is per user account, so you will have to do this for each of them if they all got stuck.

Regards,
Adrian