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oXygenxml 4.2 unistall problems

Posted: Thu Oct 09, 2008 2:43 pm
by Kay
While trying to upgrade my version of oXygenxml to 9.3, I am having problems unistalling the old version 4.2. Whenever I try to unistall it from control panel add/remove programs or from the the start programs I get a dialogue box message saying Fatal Application Error. This application has unexpectedly quit.

Invocation of this Java Application has caused an Incovation TargetException. This applcation will now exit. (LAX)

I click on the details button and see a warning message application exception details with this

java.lang.UnsatisfiedLinkError: com.zerog.ia.platform.Sys.getSpecialFolderJNI(I)Ljava/lang/String;
at com.zerog.ia.platform.Sys.getSpecialFolderJNI(Native Method)
at com.zerog.ia.platform.Sys.getSpecialFolder(DashoA8113)
at ZeroGav.a(DashoA8113)
at com.zerog.ia.installer.util.magicfolders.AbstractWin32MF.b(DashoA8113)
at com.zerog.ia.installer.util.magicfolders.MagicFolder.initializeAllMagicFolderPaths(DashoA8113)
at com.zerog.ia.installer.Main.c(DashoA8113)
at com.zerog.ia.installer.Main.d(DashoA8113)
at com.zerog.ia.installer.Main.a(DashoA8113)
at com.zerog.ia.installer.Main.main(DashoA8113)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.zerog.lax.LAX.launch(DashoA8113)
at com.zerog.lax.LAX.main(DashoA8113)

Help is much appreciated in this matter

Re: oXygenxml 4.2 unistall problems

Posted: Thu Oct 09, 2008 5:49 pm
by adrian

We will investigate this and look for a solution. Not sure what it's causing that error.


Re: oXygenxml 4.2 unistall problems

Posted: Fri Oct 10, 2008 12:22 pm
by adrian
Hello again,

This error should only occur if the installer cannot find or load a certain DLL file. The DLL in question is iawin32.dll and should be located in:
<Oxygen4.2 installation dir>\UninstallerData\resource
The DLL could have been deleted on a previous uninstall attempt or maybe got corrupted somehow.

Could you please verify if the DLL is still there?

And also would you please contact us at so that we can provide you with the file in question and see if it fixes the problem.