Oxygen XML Forum

Hi,
When I run the CHM transformation, the build is successful. The TOC is generated. But the content does not load in the content pane. Instead, the following error is displayed.

Make sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct

I am using Windows 10. One of my colleagues uses Windows 7 and it works for him. Your help will be much appreciated.

Hi,

I'm not sure what's wrong, I'm also using Windows 10 and I've had no problems opening CHMs.
Does the same CHM work for your colleague on Windows 7?
I googled a little bit for this:

https://social.technet.microsoft.com/Fo ... nservergen

there seemed to be some security problems when attempting to load a CHM from a shared network drive with Windows 10, problem induced by some kind of Windows update.

Regards,
Radu

Yes, it works fine for my colleague. I too read about it. Without identifying the exact cause, I didn't want to attempt to change any settings on my system.

Now 6 years later, I face the came issue.
The CHM file is build locally, there is no Unblock button in properties, but the items in the Contents still display the "Can't reach this page" and have a point to check the correctness of the //ieframe.dll/dnserrordiagoff.htm#.

Hi,

Maybe you could have started a new thread for this
CHM as a file format in itself is deprecated and no longer supported by Microsoft, also there is not much official documentation on it.
I do not know what the problem is, did the published CHM work correctly until some moment in time maybe when the DITA XML content in the project was changed in some way? Can you create a small sample DITA project exhibiting the problem?

Regards,
Radu