Unable to Install Author V21
Posted: Mon Apr 15, 2019 5:35 am
Hello,
One of our writers is having trouble installing Author.
She is installing in Windows 10 (Japanese).
She has tried both V20.1 and V21.
In both cases she gets the error below:
It seems to be Java-related, but that's as far as my knowledge goes.
Any suggestions?
(She says she hasn't noticed any other problems with the machine.)
Cheers,
Eddie.
One of our writers is having trouble installing Author.
She is installing in Windows 10 (Japanese).
She has tried both V20.1 and V21.
In both cases she gets the error below:
Which is basically saying "cannot load output_xml.properties".An error occurred:
com.sun.org.apache.xml.internal.serializer.utils.WrappedRuntimeException: 出力メソッド'xml'のプロパティ・ファイル'output_xml.properties'をロードできませんでした(CLASSPATHを確認してください)
Error log: C:\Users\Documento01!\AppData\Local\Temp\install4jError8965407340441993719.log
com.sun.org.apache.xml.internal.serializer.utils.WrappedRuntimeException: 出力メソッド'xml'のプロパティ・ファイル'output_xml.properties'をロードできませんでした(CLASSPATHを確認してください)
at com.sun.org.apache.xml.internal.serializer.OutputPropertiesFactory.getDefaultMethodProperties(Unknown Source)
at com.sun.org.apache.xalan.internal.xsltc.trax.TransformerImpl.setDefaults(Unknown Source)
at com.sun.org.apache.xalan.internal.xsltc.trax.TransformerImpl.createOutputProperties(Unknown Source)
at com.sun.org.apache.xalan.internal.xsltc.trax.TransformerImpl.<init>(Unknown Source)
at com.sun.org.apache.xalan.internal.xsltc.trax.TransformerImpl.<init>(Unknown Source)
at com.sun.org.apache.xalan.internal.xsltc.trax.TransformerFactoryImpl.newTransformer(Unknown Source)
at com.install4j.runtime.installer.helper.XmlHelper.getString(XmlHelper.java:180)
at com.install4j.runtime.installer.config.AbstractBeanConfig.instantiateBean(AbstractBeanConfig.java:224)
at com.install4j.runtime.installer.config.ApplicationBeanConfig.getOrInstantiateApplication(ApplicationBeanConfig.java:23)
at com.install4j.runtime.installer.config.InstallerConfig.getApplicationById(InstallerConfig.java:443)
at com.install4j.runtime.installer.config.InstallerConfig.setCurrentApplicationId(InstallerConfig.java:53)
at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:56)
at com.install4j.runtime.installer.Installer.main(Installer.java:45)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)
at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:94)
at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:25)
It seems to be Java-related, but that's as far as my knowledge goes.
Any suggestions?
(She says she hasn't noticed any other problems with the machine.)
Cheers,
Eddie.