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Error when opening Oxygen 17.1

Posted: Wed Feb 20, 2019 7:01 pm
by rdelong
A co-worker ran into this issue today when opening Oxygen version 17.1, 32-bit:

After clicking OK, Oxygen opens normally.
We use this version because it's supported by our CCMS plugin

Is there an explanation for this error?

Re: Error when opening Oxygen 17.1

Posted: Thu Feb 21, 2019 8:52 am
by Radu
Hi Rick,

This particular API method was added in Oxygen 18.1. So if a plugin uses it (and it seems that a plugin you have installed on your side does) then Oxygen 17.1 when started would throw this unhandled error. So either the CMS-provided plugin needs to be used in a newer Oxygen installation or you are using some extra plugins which do not work with Oxygen 17.1.