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WebHelp search for Japanese Chōonpu (ー) symbol not working

Posted: Thu Feb 14, 2019 11:57 am
by Anonymous1
Hello,

one of our Japanese colleagues made us aware of an issue with the search function in our WebHelp for Japanese. Words that use the dash-like symbol "ー" do not show up in the search results. Wiki: https://en.wikipedia.org/wiki/Ch%C5%8Donpu

Here are some examples that do not appear in the search results when searching for those words:

エディター (editor)
メーター (meter)
サーバー (server)

Is there a way to teach the Japanese search certain words?

Thanks,
Benjamin

Re: WebHelp search for Japanese Chōonpu (ー) symbol not working

Posted: Tue Feb 19, 2019 12:27 pm
by Costin
Hi Benjamin,

We managed to reproduce this behavior based on the example you provided, so we appreciate your feedback!
I logged this in our internal issues tracking system, so our development team will investigate further.

We will update this thread when/if we will implement an improvement in the WebHelp search engine.

Thank you and regards,
Costin

Re: WebHelp search for Japanese Chōonpu (ー) symbol not working

Posted: Tue Feb 19, 2019 12:40 pm
by Anonymous1
Thank you for looking into this.

Re: WebHelp search for Japanese Chōonpu (ー) symbol not working

Posted: Tue May 28, 2019 12:51 pm
by ionela
Hi,

Just to update the thread, version 21.1 of oXygen XML has been released and in the current version WebHelp Responsive uses Kuromoji JavaScript implementation of Japanese morphological analyzer.

You can download the latest version v21.1, from our web site:
http://www.oxygenxml.com/download.html

The complete what's new list is available here: What's New

Let us know if you encounter further problems with the new version.

Regards,
Ionela

Re: WebHelp search for Japanese Chōonpu (ー) symbol not working

Posted: Mon May 17, 2021 10:26 am
by Anonymous1
Hi,

I need to push this thread again because this search issue still exists in Oxygen 23.1.

When searching in the WebHelp, you can find some words with the Chōonpu dash but not every word. Maybe you could investigate this again. If you have more questions about this, I will try to support you by asking my Japanese colleagues.

Thanks,
Ben