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Exact phrase search issue

Posted: Mon Nov 27, 2017 5:19 pm
by ckabstein

We found that in the webhelp responsive search field, the search algorithm seems to handle phrases that include slashes (/) differently.

For example, if I search for -- activate/deactivate the xy option -- the result with the highest rating at the top is the correct match, but I find other topics that contain any of the words. This is a correct search result.
If I search for -- "activate/deactivate the xy option" -- which is the exact phrase, I get no result.
If I search for -- "activate deactivate the xy option" -- I get at least one match, but I have to leave out the slash to get it, but this is not the exact phrase.

Working with <oXygen/> XML Editor 19.0, build 2017042020.


Re: Exact phrase search issue

Posted: Tue Nov 28, 2017 11:52 am
by Costin
Hi Christina,

The "/" sign is currently considered as a word separator, helping users to search for just parts of the composed phrases.
However, I have just logged an improvement request in our internal improvement/issues tracking system to implement a fix in order to also consider the slash as part of the searched string.

The workaround is the one you already stumbled upon - using a space instead of "/" in your searches.

This will be analyzed by our development team and we will update this thread when the fix will get implemented.
Thank you for the feedback!


Re: Exact phrase search issue

Posted: Tue Nov 28, 2017 12:02 pm
by ckabstein
Thanks, Costin!