Oxygen XML Forum

Hi,
we purchased an academic key that's licensed for 5 users. With 4 users we have no problems, but at 1 user we have to re-enter the key nearly every week on his computer. The computer is a notebook running Windows 7 64bit and isn't always connected to the internet on startup.

Expected behavior:
We enter the license key the first time we start oxygen. The key is getting stored, so we don't have to re-enter it every X times we start oxygen.

Which mistakes could cause our experienced behavior and how can we avoid it?

Hello,

The license key is stored in the Oxygen preferences folder from the user profile. For Windows 7 that's: If the user profile is local it's: If the profile is roaming, this will probably be synchronized to a Windows server.

My guess is the Roaming part of the user profile either gets wiped or it gets synchronized to a Windows server. Check with your system administrator.

Regards,
Adrian