Oxygen XML Forum

hi,

Webhelp URLs contain character '#'. eg: file:///C:/data/webhelp_out/X00000682.html#X00000777.html

Our webserver has issue with '#' and removes everything in the URL after '#'

we need to encode '#' with '%23'.

Will appreciate what we need do so that in the URL '#' is encoded with '%23'. I guess it should be done in some js file.

regards,
rnv

Hello,

rnvrnv wrote: Webhelp URLs contain character '#'. eg: file:///C:/data/webhelp_out/X00000682.html#X00000777.html

Our webserver has issue with '#' and removes everything in the URL after '#'

If you access the WebHelp pages using file:, protocol than you don't use a webserver. Probably your browser removes that part of the URL when HTML pages are accessed locally.
Please let us know what browser and what operating system are you using.

Please try to use an HTTP server (e.g. XAMPP) to test if it works fine.

Regards,
Bogdan

the URL i specified is only as an example to show '#' in the URL. our published document is hosted in a webserver where users needs to login. but it does not support '#' and must be encoded.

Hello,

Please let us know your browser and operating system to try to reproduce the issue. The "#" caracter has nothing to do with the web server because it is not sent to the server. It is processed on the client side.

Regards,
Bogdan

sorry for the late response.

I should have been more specific. actually our authentication service does not allowing '#'. If a user is not logged in, the request first goes to the authentication server. once the user is verified successfully the server actually redirects URL to the webserver. However since '#' is not allowed anything after '#' in the URL is not sent. Therefore, for the first time URL is redirected to the main page. once the user is authenticated then it is not an issue.

Hello,

Depending on your server setup, the authentication server (page) should support a parameter for redirecting back to the original URL (including the escaped anchors) after the authentication succeeded. The authentication server should be able to decode the encoded "#".
e.g.: Going to without being authenticated, should redirect you to after authentication succeeded.

Regards,
Bogdan

Hi Bogdan,

I have no influence on authentication server. I just got info it is not supported and we need to avoid it.

any idea?

regards,
rnrrnv

Hello,

The current implementation needs the "#" character in the WebHelp URL to load the requested topic in the right section of the page.
Unfortunately, you cannot avoid the use of the "#" character in the URL.

Regards,
Bogdan

thank you for your response.