Webhelp compatibility problem with Internet Explorer 11?
Posted: Thu Jul 30, 2015 5:57 pm
Background
We have recently upgraded our webhelp plugin from v16 to v17. With v16, our webhelp output could be viewed successfully using IE 9 and up. Our site is quite large but the ditamap is very straightforward.
Problem
Now, when generating the webhelp with an unmodified v17 webhelp plugin, the output cannot be viewed with IE11 if is it running under an Apache web server on Linux. The site is essentially unusable with IE11. However, we can view the files in IE11 if they are located locally on a PC.
We've also noticed that we can still view the online Oxygen Editor 17 webhelp in IE11.
So what's the problem? Are there compatibility settings for IE11 that need to be enabled?
Has anyone else experienced this issue?
We have recently upgraded our webhelp plugin from v16 to v17. With v16, our webhelp output could be viewed successfully using IE 9 and up. Our site is quite large but the ditamap is very straightforward.
Problem
Now, when generating the webhelp with an unmodified v17 webhelp plugin, the output cannot be viewed with IE11 if is it running under an Apache web server on Linux. The site is essentially unusable with IE11. However, we can view the files in IE11 if they are located locally on a PC.
We've also noticed that we can still view the online Oxygen Editor 17 webhelp in IE11.
So what's the problem? Are there compatibility settings for IE11 that need to be enabled?
Has anyone else experienced this issue?