Video doesn't play in Webhelp Responsive

DocWriter
Posts: 6

Video doesn't play in Webhelp Responsive

Thu Jun 01, 2017 3:34 pm

Hello,
Oxygen 19.
I'v tried to add a video following:
https://www.oxygenxml.com/demo/Media_Objects.html

In Oxygen the video plays. In the Webhelp Responsive output the video doesn't play.
What am I missing?

Regards,
Stefaan
sorin_carbunaru
Site Admin
Posts: 111

Re: Video doesn't play in Webhelp Responsive

Thu Jun 01, 2017 4:18 pm

Hello,

Are you following the exact same scenario? I mean working with DITA and adding a YouTube (or another remote) video... I'm asking this because, if you used a local video from your computer, in order to make it available in the WebHelp output, the video needs to be located somewhere in the same parent folder as the DITA Map.

All the best wishes,
Sorin Carbunaru
oXygen XML
sorin_carbunaru
Site Admin
Posts: 111

Re: Video doesn't play in Webhelp Responsive

Thu Jun 01, 2017 4:48 pm

After writing my previous post I've also found the sample in the e-mail you sent to the support e-mail address. We'll take a look at it and get back to you.
sorin_carbunaru
Site Admin
Posts: 111

Re: Video doesn't play in Webhelp Responsive

Tue Jun 06, 2017 12:00 pm

Hello again,

This seems to be an issue on our side. I added an issue (WH-1419 for reference purposes), and this thread will be updated when a kit containing a fix will be available.

Best wishes,
Sorin Carbunaru
oXygen XML
Radu
Posts: 5093

Re: Video doesn't play in Webhelp Responsive

Tue Oct 03, 2017 10:36 am

Hi,

We released Oxygen 19.1 a couple of days ago and it should have a fix for your reported problem.

Regards,
Radu
Radu Coravu
<oXygen/> XML Editor
http://www.oxygenxml.com

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