Hi,
Note that we do not offer support in other language than English.
Also, we would appreciate if you could send us a sample file for which the issue is reproducible (using either the online support form or the official support email - support [at] oxygenxml [dot] com).

Hi Ann,

In order to identify the license please send us a short email on our sales email address (sale [at] oxygenxml [dot] com) and provide more details about,like: the order reference number, the delivery email address, the license key, the SGN field of the license key(s) or the invoice.

Hello,
Thank you for your post!
The mentioned website/output seems that is not generated with one of our products.
For further investigation please provide us more details about your use-case.

Hi jonathanm, The default implementation is based on the following action - when you click on the text/word to open the respective chapter. In order to make the entire box clickable, you can find more details here: https://github.com/oxygenxml/oxygen-publishing-template-samples/tree/master/templates...

Hello,
Thank you for your feedback!
We would appreciate if you could send us a sample file for which the issue is reproducible (using either the online support form or the official support email - support [at] oxygenxml [dot] com).

Hi Chris,

The internal issue id is WH-3072.

Hello,

Thank you for your feedback.
I have registered an issue on our issue tracking system in order to be further analyzed by our development team.

Hello,
Note that the highlight feature cannot be removed.
I have added an issue on our internal issue tracker to be further analyzed by our development team.

Hello,
Could you please let us know the output type do you want to achieve? It would be great if you could provide us more details about your use-case and a screenshot.

Hi,
Could you please provide us more details why do you want to discard the highlights? If you want to drop out the highlights please provide us also more information about your use-case.

Hello, In order to investigate this, we would appreciate if you could send us a sample file for which the issue is reproducible (using either the online support form or the official support email - support [at] oxygenxml [dot] com). Also, please provide more details to better understand your use-case.

Hello,

Thank you for contacting us!

Oxygen XML WebHelp offers the possibility to customize the search engine. More details are available here:
https://www.oxygenxml.com/doc/versions/ ... ngine.html

Hello, The subscription license expires when the subscription ends. When the subscription ends the application cannot be used without purchasing a new subscription. The permanent license allows to the registered user to run that specific version of Oxygen XML as she/he may need (the license does not...

Hello, You could do that through a custom HTML fragment, injected into the resulted WebHelp output. The Oxygen WebHelp offers the possibility to both insert custom HTML content into the output and to reference it from a publishing template or a transformation scenario (in this case we are talking ab...

Hello,
Thank you for contacting us!

Unfortunately this is not possible in the current implementation. We have added an issue in our internal tracking system (you will be notified when/if this will get implemented in a future release of Oxygen)

Hello,
Unfortunately there is now way to customize the toc base file name to something other than index.html as this is the main page.

Hello,

Thank you for your email!

Please make sure that your plugin.xml file from step 2 does not contain any reference to the Classic Webhelp plugin. If there are any reference, please remove it, if not please try again the procedure on an Oxygen clean installation.

Hello, We are unable to reproduce this issue on our online documentation published with 24.1. You can try again using the default transformation and see if the issue reoccurs. Also, it is possible to have a custom publishing template that should be migrated to the latest version. More details here: ...

Hello,

Thank you for these details.

I have just logged an issue in our internal tracking system and gave the issue a bump to prioritize it. This will be analyzed by our development team. In case this will be implemented in the future, we will notify this thread.

Hello,

We already have an issue on our internal issue tracker for it and I have added your vote for it. We will let you know when it will be implemented.

Hi felixliu, You can find my answers below: 1. How to achieve the same output as in this web page where multiple levels of headings exist in a single topic, and those headings are shown in the right-side TOC? For sections with ids the component is called topic Table of contents - A table of contents...

Hi,
Please note that v16.1 of Oxygen has reached its end of life and is no longer maintained or supported:
The customization methods specified to in query 1 are valid for the latest version. The current version is 24.1 and we strongly recommend to upgrade to this latest version.

Hi bill,
Thank you for you email and all the details you have provided.

Indeed, there seems to be an issue. To reproduce on our side, please send us a minimal sample project (DITAMap+topics) on our support email address: support [at] oxygenxml [dot] com .

Hello, As the WebHelp output is highly customizable, either through CSS customizations or through HTML fragments that could include Javascript code inside them, you could most probably achieve this through a customization of your own as following: .wh_search_button { background-color: #513f8b; } Mor...

Hello
We do not have in plan to implement it in the near future. We've registered a feature request & we'll update this forum post when the feature is available.

Hi Jeff, Could you please provide us more details about your use-case and what would you like to achieve? Also, in order to investigate this, we would appreciate if you could send us a sample file for which the issue is reproducible (using either the online support form or the official support email...

Hi Alice,

We already have an issue on our internal issue tracker for this and I have added your vote for it.
We will let you know when it will be implemented.

Hi, We are not aware of such issues in Oxygen version 24. From the details you provided, most probably, you have some resources (like submaps, topics, or any other resources), external to the main DITA Map folder. To better notice if that's your case, if you have resources outside of the main DITA M...

Hi,

We do not exactly know the cause but seems that was different and not the reference to that image.

Hello, From the details you provided, most probably, you have some resources (like submaps, topics, or any other resources), external to the main DITA Map folder. To better notice if that's your case, if you have resources outside of the main DITA Map folder , you could open the main DITA Map in the...