Search found 222 matches

by bogdan_cercelaru
Wed Oct 07, 2015 10:51 am
Forum: Common Problems
Topic: How to add a custom skin to a DITA OT process
Replies: 5
Views: 2000

Re: How to add a custom skin to a DITA OT process

Hi, We've already discussed this in private, but in case anyone else needs to do this from an ANT build script, it should contain something like: <target name="build.webhelp"> <ant antfile="${dita.dir}/build.xml"> <property name="args.input" location="${basedir}/in...
by bogdan_cercelaru
Wed Oct 07, 2015 9:04 am
Forum: Other Issues
Topic: Vertical WebHelp Tabs
Replies: 2
Views: 1723

Re: Vertical WebHelp Tabs

Hello, When the tabs (Content, Search, Index) are rendered vertically, the Internet Explorer uses compatibility view for rendering WebHelp pages. If you use the latest build of Oxygen v17.0, the IE should not start in the compatibility mode. Please make sure that your IE do not use compatibility mod...
by bogdan_cercelaru
Mon Oct 05, 2015 10:30 am
Forum: Common Problems
Topic: How to add a custom skin to a DITA OT process
Replies: 5
Views: 2000

Re: How to add a custom skin to a DITA OT process

Hi, Depending on your operating system, you should open the "dita.bat" or "dita.sh" file from the "com.oxygenxml.webhelp" plugin directory and edit the line that starts with "-Dwebhelp.skin.css". If you cannot find it, please add this line at the and of your f...
by bogdan_cercelaru
Fri Oct 02, 2015 4:45 pm
Forum: Common Problems
Topic: Issue with '#' in webhelp URL
Replies: 8
Views: 2976

Re: Issue with '#' in webhelp URL

Hello, Depending on your server setup, the authentication server (page) should support a parameter for redirecting back to the original URL (including the escaped anchors) after the authentication succeeded. The authentication server should be able to decode the encoded "#". e.g.: Going to...
by bogdan_cercelaru
Wed Sep 30, 2015 3:36 pm
Forum: SDK-API, Frameworks - Document Types
Topic: WebHelp Search topic titles showing up as NULL
Replies: 1
Views: 1781

Re: WebHelp Search topic titles showing up as NULL

Hello, The DITA Map WebHelp transformation from v15.2 was not meant to be used with DITA-OT 1.8.x. The supported DITA-OT versions are 1.6.x and 1.7.x. If you want to use newer versions of DITA-OT you should purchase an upgrade for your Oxygen XML Author. The current version of Oxygen (v17.0) support...
by bogdan_cercelaru
Wed Sep 16, 2015 2:37 pm
Forum: Common Problems
Topic: empty href's
Replies: 1
Views: 1205

Re: empty href's

Hello, I wasn't able to reproduce this using "flowers.ditamap" from sample files with the built-in "DITA Map WebHelp" transformation scenario. I've added xrefs like: <xref href="http://www.oxygenxml.com" format="html">oXygen Site</xref> <xref href="http:/...
by bogdan_cercelaru
Fri Sep 11, 2015 5:04 pm
Forum: Common Problems
Topic: Issue with '#' in webhelp URL
Replies: 8
Views: 2976

Re: Issue with '#' in webhelp URL

Hello,

Please let us know your browser and operating system to try to reproduce the issue. The "#" caracter has nothing to do with the web server because it is not sent to the server. It is processed on the client side.

Regards,
Bogdan
by bogdan_cercelaru
Thu Sep 10, 2015 4:09 pm
Forum: Common Problems
Topic: Issue with '#' in webhelp URL
Replies: 8
Views: 2976

Re: Issue with '#' in webhelp URL

Hello, Webhelp URLs contain character '#'. eg: file:///C:/data/webhelp_out/X00000682.html#X00000777.html Our webserver has issue with '#' and removes everything in the URL after '#' If you access the WebHelp pages using file: , protocol than you don't use a webserver. Probably your browser removes t...
by bogdan_cercelaru
Thu Sep 10, 2015 10:47 am
Forum: Other Issues
Topic: context-sensitive help links break in Chrome and IE
Replies: 3
Views: 2199

Re: context-sensitive help links break in Chrome and IE

Is there a way to capture the file name in the JavaScript so that the page loads index_frames.html#<file_name>.html instead? There is no easy way to do that. Instead, you can use the contextId parameter to link to specific file from your WebHelp. Here you can find more information regarding this pa...
by bogdan_cercelaru
Wed Sep 09, 2015 4:33 pm
Forum: Other Issues
Topic: context-sensitive help links break in Chrome and IE
Replies: 3
Views: 2199

Re: context-sensitive help links break in Chrome and IE

Hello, To automatically load the frameset version of the WebHelp when you use it locally, you should edit the "OXYGEN_DIR/frameworks/dita/DITA-OT/plugins/com.oxygenxml.webhelp/oxygen-webhelp/resources/skins/desktop/toc_driver.js" file, changing the following code (line 47): var warningMsg ...
by bogdan_cercelaru
Tue Sep 08, 2015 4:49 pm
Forum: Other Issues
Topic: print webhelp footer
Replies: 4
Views: 1850

Re: print webhelp footer

Hello,

What browser you are using and how did you print the page?
I've tried Chrome, IE and Firefox, using the print button from WebHelp page (right side of the header) and all pages print the footer if the custom CSS is set.

Regards,
Bogdan
by bogdan_cercelaru
Mon Sep 07, 2015 12:24 pm
Forum: Other Issues
Topic: print webhelp footer
Replies: 4
Views: 1850

Re: print webhelp footer

Hello, If you want the footer of your HTML file to be printed, you should use a custom CSS file (custom.css) with the following content: @media print{ /** * Display footer */ .footer{ display:block; } } After creating the "custom.css" file, edit your transformation scenario, go to "Pa...
by bogdan_cercelaru
Wed Sep 02, 2015 5:12 pm
Forum: Other Issues
Topic: Sometimes topic content doesn't appear
Replies: 18
Views: 11940

Re: Sometimes topic content doesn't appear

Hello, Please provide more information regarding your browser and operating system. I've tried to reproduce this using Chrome browser following the next steps: 1. Open Google Chrome and then open URL https://docs.jivesoftware.com/cloud_ext/comm_mgr/jive.help.zendesk/ 2. Open other 25 new incognito w...
by bogdan_cercelaru
Tue Sep 01, 2015 5:22 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Problem with DITA Webhelp in Chrome
Replies: 8
Views: 4472

Re: Problem with DITA Webhelp in Chrome

Hello, Also, is there any way to change the frames so that the banner on top is one frame and the ToC and body are other frames? In the frame version now, the title is squished on the top-left frame with the body frame taking up the whole right side, but we would prefer the banner to fill the top po...
by bogdan_cercelaru
Wed Aug 12, 2015 8:55 am
Forum: Common Problems
Topic: oXygen webhelp support for Konqueror/Mozilla on linux
Replies: 2
Views: 1620

Re: oXygen webhelp support for Konqueror/Mozilla on linux

Hello, We didn't received any complaints regarding webhelp used with Konqueror browser. Please give us more details regarding the features that does not function in Konqueror. Is the webhelp accessed locally or is it deployed into an HTTP server (like Apache)? Take a look at the browser address bar ...
by bogdan_cercelaru
Fri Aug 07, 2015 3:39 pm
Forum: Common Problems
Topic: Webhelp compatibility problem with Internet Explorer 11?
Replies: 5
Views: 3476

Re: Webhelp compatibility problem with Internet Explorer 11?

Hello, I guess this X-UA-Compatible position fix (build 2015071312) would prevent IE from compatibility view: http://www.oxygenxml.com/forum/post34166.html This is the intended behavior, as stated in MSDN documentation: Specifying legacy document modes : Use the following value to display the webpag...
by bogdan_cercelaru
Fri Aug 07, 2015 2:46 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Refreshing WebHelp with Feedback deployment
Replies: 8
Views: 3881

Re: Refreshing WebHelp with Feedback deployment

Hello, Please test using our flowers.ditamap sample (samples/dita/flowers) file as input file for the DITA Map WebHelp with Feedback transformation and send us the generated output files (archive them). Please use the same transformation scenario. To send the generated output you can use either our ...
by bogdan_cercelaru
Thu Aug 06, 2015 9:52 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Refreshing WebHelp with Feedback deployment
Replies: 8
Views: 3881

Re: Refreshing WebHelp with Feedback deployment

You say above that the install folder should not be copied over. There are actually two install folders, one in the root of the output folder and one in the oxygen-webhelp folder. Presumably you mean the one in the root folder. Now I'm curious why Sorin didn't indicate that it should be excluded to...
by bogdan_cercelaru
Mon Aug 03, 2015 11:33 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: WebHelp: wrong link display for <xref>
Replies: 6
Views: 3438

Re: WebHelp: wrong link display for <xref>

Hello Frank,

I was not able to reproduce this behavior. Please send us sample files on which you reproduce this using Tehnical Support form.

Regards,
Bogdan
by bogdan_cercelaru
Mon Aug 03, 2015 10:08 am
Forum: General XML Questions
Topic: how to exclude topics from webhelp search
Replies: 1
Views: 2752

Re: how to exclude topics from webhelp search

Hello, Unfortunately Oxygen WebHelp does not have implemented the use of "search" attribute to filter the topics included in the search results of WebHelp output. Is it possible to limit or filter search to a standard element within a topic, such as an id? You should use a custom build fil...
by bogdan_cercelaru
Mon Aug 03, 2015 8:36 am
Forum: XSLT and FOP
Topic: How do I print the Example and Syntax sub headings in WebHelp/PDF
Replies: 6
Views: 4826

Re: How do I print the Example and Syntax sub headings in WebHelp/PDF

Hello, The WebHelp output can be styled using a custom CSS file. To see your ""Example" and "Syntax" headers (labels) in the output you should create a custom CSS file that contains styles like the one below: div.refsyn:before { font-weight: bold; font-style: normal; display...
by bogdan_cercelaru
Fri Jul 31, 2015 3:36 pm
Forum: Common Problems
Topic: Webhelp compatibility problem with Internet Explorer 11?
Replies: 5
Views: 3476

Re: Webhelp compatibility problem with Internet Explorer 11?

Hello, I was not able to reproduce this issue. I have generated webhelp output by applying the built-in "DITA Map WebHelp" transformation to "flowers.ditamap" sample file using the latest build of WeHelp plugin (Oxygen Webhelp version 17.0, build number 2015071312). The output is...
by bogdan_cercelaru
Fri Jul 24, 2015 3:21 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: 'Error: Access is denied' message for WebHelp Search results
Replies: 2
Views: 1777

Re: 'Error: Access is denied' message for WebHelp Search results

Hello,

You receive this message because you are using the WebHelp locally (with "file://" protocol). Browsers restricts JavaScript running from local HTML files.
Try to put your output on an HTTP server (Apache / IIS / NGINX) and let us know if still encounter this issue.

Regards,
Bogdan
by bogdan_cercelaru
Wed Jul 22, 2015 4:55 pm
Forum: Other Issues
Topic: Integrate jquery
Replies: 30
Views: 17194

Re: Integrate jquery

Hello, Probably I was not clear enough. Your custom JavaScript file should contain only the JavaScript code between <script> tags (you don't need to specify a "src" attribute for the "script" element). Your custom JavaScript file that will be referenced by the "webhelp.head....
by bogdan_cercelaru
Tue Jul 21, 2015 10:03 am
Forum: Other Issues
Topic: Sometimes topic content doesn't appear
Replies: 18
Views: 11940

Re: Sometimes topic content doesn't appear

Hello, Thank you for reporting this. Unfortunately I was not able to reproduce this behavior. I've tested with Chrome v43, Firefox v39 and Safari v8.0.7 on a MAC OS X Yosemite trying to reproduce on our online userguide (http://www.oxygenxml.com/doc/versions/17.0/ug-editor/). Can you tell me if you ...
by bogdan_cercelaru
Mon Jul 20, 2015 3:39 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Stars are missing from customized WebHelp
Replies: 2
Views: 1734

Re: Stars are missing from customized WebHelp

Hello, I assume that you are using the Oxygen v16.x to generate the WebHelp. The stars from the search results were removed in version 16. Starting with version 17 the webhelp.search.ranking parameter was added. This parameter controls whether the stars will be added or not. webhelp.search.ranking -...
by bogdan_cercelaru
Mon Jul 20, 2015 2:53 pm
Forum: Other Issues
Topic: Integrate jquery
Replies: 30
Views: 17194

Re: Integrate jquery

Hi, You can use webhelp.head.script parameter to add your custom JavaScript in the generated WebHelp pages. Note that your code (content of the file passed to this parameter) will be copied to every generated pages, in the <head> element, right before the <body> element. The file must contain valid ...
by bogdan_cercelaru
Thu Jul 16, 2015 12:37 pm
Forum: Other Issues
Topic: Sometimes topic content doesn't appear
Replies: 18
Views: 11940

Re: Sometimes topic content doesn't appear

Hello, The content of <noscript> element is loaded, as an alternate content, for users that have disabled scripts in their browser or have a browser that doesn't support script. Please make sure that your browser supports JavaScript, and that support is enabled. Please provide us more details regard...
by bogdan_cercelaru
Tue Jul 14, 2015 9:49 am
Forum: Other Issues
Topic: Minimize Webhelp Navigation pane on initial load
Replies: 1
Views: 1403

Re: Minimize Webhelp Navigation pane on initial load

Hello, If you are using Oxygen 17.0, you can use the toc.visible parameter to minimize (collapse) the navigation pane. WebHelp Output / Customizing the WebHelp Systems / WebHelp Runtime Additional Parameters toc.visible - The value can be true (default value) or false. When to false, the table of co...
by bogdan_cercelaru
Mon Jul 13, 2015 3:05 pm
Forum: Other Issues
Topic: Does webhelp plugin work in OT 1.5.3?
Replies: 1
Views: 1371

Re: Does webhelp plugin work in OT 1.5.3?

Hello,

WebHelp plugin requires at least version 1.6.x of DITA Open Toolkit.
Oxygen XML WebHelp Plugin for DITA / Integrating the Oxygen XML WebHelp Plugin with the DITA Open Toolkit

Regards,
Bogdan