Search found 221 matches

by ionela
Tue Jun 26, 2018 11:56 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Responsive Webhelp: MiniToc on a (title-only) topic
Replies: 3
Views: 328

Re: Responsive Webhelp: MiniToc on a (title-only) topic

Hello, If the parameter is set to ' yes ', the child links should be generated in the output for all topics that have subtopics. To reproduce and investigate the problem on our side, could you please create a minimal valid sample ditamap and sent it to our support email address: support [AT] oxygenx...
by ionela
Thu Jun 21, 2018 12:32 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Responsive Webhelp: MiniToc on a (title-only) topic
Replies: 3
Views: 328

Re: Responsive Webhelp: MiniToc on a (title-only) topic

Hi, A possible fix for this would be to set the " webhelp.show.child.links " parameter in the DITA Map WebHelp Responsive transformation scenario dialog to " yes ". If the parameter value is " yes " the child links will be generated in the output for all topics that hav...
by ionela
Thu Jun 21, 2018 12:13 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Previous and Next Topic in HTML5
Replies: 4
Views: 421

Re: Previous and Next Topic in HTML5

Hi Ann, In this case you can remove the collection-type="sequence" attribute from your DITA source and the links won't appear in the HTML5 output. For the DITA Map WebHelp Responsive transformation, there is a " webhelp.default.collection.type.sequence " parameter in the transfor...
by ionela
Wed Jun 20, 2018 3:51 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Previous and Next Topic in HTML5
Replies: 4
Views: 421

Re: Previous and Next Topic in HTML5

HI Ann, The Previous and Next links are generated if the collection-type attribute is set to " sequence " on the topicref element. You can find more details about the collection-type attribute here: https://www.oxygenxml.com/dita/styleguide/webhelp-feedback/Artefact/Maps/c_Collection_Types...
by ionela
Wed Jun 20, 2018 3:21 pm
Forum: Common Problems
Topic: PDF output: image runs off page
Replies: 1
Views: 289

Re: PDF output: image runs off page

Hello, One possible fix for this problem would be to save your images without any DPI resolution information. You can find more details about this in our user manual: https://www.oxygenxml.com/doc/versions/20.1/ug-editor/topics/stretched-images-pdf-output.html I hope this helps. Regards, Ionela
by ionela
Wed Jun 20, 2018 12:06 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Transforming in 19 with map/files that were edited in 20
Replies: 2
Views: 275

Re: Transforming in 19 with map/files that were edited in 20

Hi Kim, I’m really sorry to hear that. The first thing you should try to debug this issue is to run the Validate and Check for Completeness action on the DITA Map (on the machine where this publishing problem happens). Make sure that ' Report references to resources outside of the DITA map folder ' ...
by ionela
Tue Jun 19, 2018 3:04 pm
Forum: Common Problems
Topic: Webhelp responsibe - Search title page not localizable
Replies: 1
Views: 316

Re: Webhelp responsibe - Search title page not localizable

Hello,

Thank you for your feedback.
I have added this as an improvement request to our issue tracking tool. This will be further analyzed by our development team.

Regards,
Ionela
by ionela
Mon Jun 18, 2018 2:30 pm
Forum: XSLT and FOP
Topic: PDF output does not show -> separator for menu cascade element
Replies: 3
Views: 572

Re: PDF output does not show -> separator for menu cascade element

Hi Amit, This seems to be a font related issue on the machine where the PDF output is generated. When using DITA Map PDF transformation you need to have installed on your machine a font that is capable to render these characters as the font is configured and embedded in the PDF result. I have checke...
by ionela
Mon Jun 18, 2018 12:06 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Using ditaval for different transformations
Replies: 3
Views: 344

Re: Using ditaval for different transformations

Hello, You need to use one DITAVAL file for each of the transformation scenarios. More details about filtering profiling values with a DITAVAL file can be found in our user manual: https://www.oxygenxml.com/doc/versions/20.1/ug-editor/topics/dita-ditaval-file.html Regards, Ionela
by ionela
Wed Jun 06, 2018 11:52 am
Forum: Common Problems
Topic: Webhelp indexterm search is slow - how to optimize?
Replies: 5
Views: 648

Re: Webhelp indexterm search is slow - how to optimize?

Hi, We have re-analyzed this issue with our development team and we have a performance improvement that will become available in the next version of oXygen XML (the indexterm list filtering will be optimized). To apply the fix in version 19.1 , you should edit the following file from oXygen XML inst...
by ionela
Tue Jun 05, 2018 2:32 pm
Forum: Common Problems
Topic: Webhelp Responsive Issue for IE 11 browser
Replies: 6
Views: 1084

Re: Webhelp Responsive Issue for IE 11 browser

Hi Scott,

Thank you for your feedback. I've added your comments and your vote for this issue.

Regards,
Ionela
by ionela
Thu May 31, 2018 4:06 pm
Forum: Common Problems
Topic: Webhelp indexterm search is slow - how to optimize?
Replies: 5
Views: 648

Re: Webhelp indexterm search is slow - how to optimize?

Hello, We are not aware of any issues with the filter index feature in the WebHelp Classic output for moderate size documentation projects. Could you please try to reproduce this issue on our user-guide and check if the search is slow: https://www.oxygenxml.com/doc/versions/17.1/ug-editor Regards, I...
by ionela
Thu May 31, 2018 3:11 pm
Forum: Common Problems
Topic: How to easily change toc tab label to "Contents" ?
Replies: 1
Views: 314

Re: How to easily change toc tab label to "Contents" ?

Hello, You can modify the label from Content to Contents by customizing it in the strings-en-us.xml file. You can find the entire procedure in our user manual (the procedure applies the localize the WebHelp output interface, but it applies also if you want to customize the existing English labels): ...
by ionela
Wed May 30, 2018 2:18 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Automated copyright year changes with DITA?
Replies: 1
Views: 212

Re: Automated copyright year changes with DITA?

Hello, You can achieve this developing a customization using XSLT extension points from publishing templates. You can find mode details about this in our user manual: https://www.oxygenxml.com/doc/versions/20.0/ug-webhelp-responsive/topics/wht-task-pt-xslt-import.html The publishing templates exampl...
by ionela
Tue May 29, 2018 4:09 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Add a <div> in each DITA topic
Replies: 3
Views: 478

Re: Add a <div> in each DITA topic

Hi, You can achieve this by adding a custom HTML content to the WebHelp Responsive output. For more details, please check this topic from our user manual: https://www.oxygenxml.com/doc/versions/20.0/ug-editor/topics/wh-add-custom-html.html Also, in case you need the feedback system, you can check ou...
by ionela
Fri May 18, 2018 11:46 am
Forum: Common Problems
Topic: Tables border distort in pdf output
Replies: 10
Views: 909

Re: Tables border distort in pdf output

Hello, Could you please specify what transformation scenario do you currently use: DITA Map PDF or DITA Map - WYSIWYG ? To reproduce this problem on our side, could you please us a minimal valid sample source file on our support email address ( support [AT] oxygenxml [DOT] com ) to further investiga...
by ionela
Wed May 09, 2018 12:32 pm
Forum: Common Problems
Topic: BUG? - Webhelp responsive fails if keys added to mapref in bookmap
Replies: 2
Views: 321

Re: BUG? - Webhelp responsive fails if keys added to mapref in bookmap

Hello, We have tested the scenario you have indicated but, unfortunately, we could not reproduce this issue. To reproduce the problem on our side, could you please create a minimal valid sample project and send it to us by email at: support [AT] oxygenxml [DOT] com . Please make sure that the sample...
by ionela
Wed May 09, 2018 10:58 am
Forum: Common Problems
Topic: How to create topic list menu in webhelp responsive
Replies: 1
Views: 271

Re: How to create topic list menu in webhelp responsive

Hello, You can achieve this by setting the webhelp.top.menu.depth parameter to 1 in the DITA Map WebHelp Responsive transformation scenario. To do this, you need to edit DITA Map WebHelp Responsive transformation scenario (actually, you need to duplicate it and edit the copy and a built-in transform...
by ionela
Tue May 08, 2018 3:01 pm
Forum: Common Problems
Topic: how can I omit "on page xx" inserted after cross reference link tex
Replies: 4
Views: 390

Re: how can I omit "on page xx" inserted after cross reference link tex

Hello, In the DITA PDF2 plugin there are several XML files for different languages where this string is handled. For example, for English the file is named: [OXYGEN_INSTALL_DIR]/frameworks/dita/DITA-OT2.x/plugins/org.dita.pdf2/cfg/common/vars/en.xml where there is present this variable: <variable id...
by ionela
Tue May 08, 2018 11:54 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Using the com.oxygenxml.webhelp.responsive 20.0 plugin in an external DITA-OT
Replies: 1
Views: 255

Re: Using the com.oxygenxml.webhelp.responsive 20.0 plugin in an external DITA-OT

Hello, To install oXygen XML WebHelp plugin you need to copy all plugins (not just com.oxygenxml.webhelp.responsive) downloaded from oXygen XML WebHelp installation kit. The complete installation procedure is available in our user manual: https://www.oxygenxml.com/doc/versions/20.0/ug-webhelp-respon...
by ionela
Fri May 04, 2018 4:04 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Disabling the popup for images in the responsive webhelp output
Replies: 1
Views: 332

Re: Disabling the popup for images in the responsive webhelp output

Hi,

Unfortunately, it is not possible to disable the popup window for enlarged images.
I have logged this as an improvement request to our issue tracking tool to be further analyzed by our development team.

Regards,
Ionela
by ionela
Fri Apr 20, 2018 12:54 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Oxygen XML WebHelp pricing
Replies: 3
Views: 398

Re: Oxygen XML WebHelp pricing

Hi, Oxygen XML Editor licenses cannot be used in a CI system, mainly from a technical point of view. Also, the EULA does not allow this type of license usage. The only way to automate WebHelp processes is by using an Oxygen XML WebHelp license key. Its price is comparable with that of a floating lic...
by ionela
Thu Apr 19, 2018 4:19 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Oxygen XML WebHelp pricing
Replies: 3
Views: 398

Re: Oxygen XML WebHelp pricing

Hello, From oXygen XML Editor/Author you can generate oXygen XML WebHelp output using the oXygen XML GUI. If you need to run the WebHelp transformation outside oXygen XML Editor (using an automated process that produces the WebHelp output) you need a separate WebHelp license. Therefore, this license...
by ionela
Thu Apr 19, 2018 2:51 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: File not found error in web help (command line)
Replies: 3
Views: 422

Re: File not found error in web help (command line)

Hello, Could you please let us know what version of oXygen XML WebHelp plugin have you tried to use? I have tried the procedure described in our user manual for oXygen XML WebHelp plugin v20.0 and DITA-OT 2.5.2 as described in the thread below and it worked for me: https://www.oxygenxml.com/doc/vers...
by ionela
Wed Apr 18, 2018 2:46 pm
Forum: Other Issues
Topic: XML Editor SEO Function
Replies: 1
Views: 506

Re: XML Editor SEO Function

Hello, Oxygen XML Editor doesn't have a specific function to generate SEO friendly content. If the generated WebHelp Responsive output is SEO friendly or not, mostly depends on how the DITA topics are written. While Oxygen does not offer SEO-specific consultancy, you should consider the following ti...
by ionela
Wed Apr 18, 2018 1:55 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Change Search Scop
Replies: 1
Views: 290

Re: Change Search Scop

Hello,

Unfortunately, in the current version of oXygen XML it is not possible to search through multiple publications.
We have this improvement request logged to our issue tracking tool and I've added your vote for it.

Regards,
Ionela
by ionela
Tue Apr 17, 2018 3:10 pm
Forum: Other Issues
Topic: Integrator Error Oxygen Version 20
Replies: 2
Views: 563

Re: Integrator Error Oxygen Version 20

Hello, The folder where the DITA OT is located needs to have full write access permissions set to it. For example, in Windows, if you are integrating plugins in the DITA OT folder bundled with Oxygen XML Editor and your application is installed in the Program Files folder, you can start the Oxygen X...
by ionela
Thu Apr 05, 2018 1:03 pm
Forum: Common Problems
Topic: Keywords not visible in output (PDF/WebHelp) when using sub-ditamaps
Replies: 7
Views: 671

Re: Keywords not visible in output (PDF/WebHelp) when using sub-ditamaps

Hello,

I have logged this as an improvement request to our issue tracking tool. This will be analyzed and it found appropriate it will be implemented in a future version of oXygen XML (long term).

Regards,
Ionela
by ionela
Fri Mar 30, 2018 4:12 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Folding Elements
Replies: 3
Views: 450

Re: Folding Elements

Hi, We have our own implementation for the expand/collapse feature. There are four categories of components that match this expand/collapse pattern: ⋅  nested topics <div class="topic task nested1" id="prunning"> <h2 class="title topictitle2">Pruning</h2> <div...
by ionela
Thu Mar 29, 2018 2:18 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Folding Elements
Replies: 3
Views: 450

Re: Folding Elements

Hello, An XML document in the Author mode is rendered using CSS, but that CSS is used just for Author mode not also for the generated WebHelp output. Unfortunately, there isn't an easy way to add folding elements in WebHelp Responsive output. We have this logged as an improvement request to out issu...

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