Search found 134 matches

by cosmin_andrei
Thu Mar 14, 2024 9:57 am
Forum: Common Problems
Topic: Scrollbars missing in WebHelp output
Replies: 1
Views: 48

Re: Scrollbars missing in WebHelp output

Hi susannecm,
Please try using the default template and let us know if the issue persists.
by cosmin_andrei
Mon Mar 04, 2024 12:11 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: how to ignore system prompt symbols in codeblock on copy?
Replies: 3
Views: 226

Re: how to ignore system prompt symbols in codeblock on copy?

Hi,
I have added your feedback as a feature request to our issue tracking tool to be analyzed by our development team.
For now, your feedback it is the first use case reported by our users. In case it will be requested by other users, we are thinking about of adding a parameter.
by cosmin_andrei
Tue Feb 06, 2024 4:34 pm
Forum: Common Problems
Topic: long file names for javascript files
Replies: 4
Views: 239

Re: long file names for javascript files

Hello,
Thank you for your feedback!
Unfortunately there is no mechanism to shorten or avoid these long file names.
I have added your feedback as a feature request to our issue tracking tool to be analyzed by our development team.
by cosmin_andrei
Wed Jan 17, 2024 12:31 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Is it possible to change the search input position inside the header
Replies: 4
Views: 523

Re: Is it possible to change the search input position inside the header

Hi tanja, You can achieve this through a CSS customization. More information on how to create your own CSS customization are available here: https://www.oxygenxml.com/doc/versions/26.0/ug-webhelp-responsive/topics/webhelp-customizing-with-css.html Below is fragment which you can use to obtain the de...
by cosmin_andrei
Wed Jan 10, 2024 4:55 pm
Forum: Feature Request
Topic: when is the next patch for oxygen xml editor v26?
Replies: 2
Views: 406

Re: when is the next patch for oxygen xml editor v26?

Hi galanohan, Thank you for your feedback! Note that this issue is not yet fixed and we cannot tell you when it will be resolved. We already have a feature request logged in our internal tracking system , so I've just added your vote for it and we will notify this thread when/if a new implementation...
by cosmin_andrei
Tue Oct 17, 2023 9:16 am
Forum: Common Problems
Topic: Searchable label position
Replies: 1
Views: 304

Re: Searchable label position

Hello,
Thank you for your feedback!
Indeed, this is the intended behavior but you can customize your layout following the below link:
https://www.oxygenxml.com/doc/versions/ ... h-css.html
by cosmin_andrei
Wed Sep 13, 2023 1:04 pm
Forum: Common Problems
Topic: Search with CJK keyword with chars ≥ 3 failed with oxygen feedback cloud deployed
Replies: 19
Views: 2365

Re: Search with CJK keyword with chars ≥ 3 failed with oxygen feedback cloud deployed

Hello,
will the webhelp output conflict with the content indexing in oxygen feedback if the content indexing is based on Chinese or English?
Could you please provide more details in order to better understand your use-case?
by cosmin_andrei
Mon Sep 11, 2023 11:50 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: WebHelp Responsive search: How do "Stop Words" work?
Replies: 12
Views: 5244

Re: WebHelp Responsive search: How do "Stop Words" work?

Hi galanohan,

Note that there is no hardcoded stop words list in the Oxygen WebHelp code.
For the content indexing we use the Apache Lucene library and the stop words list is obtained from the Lucene library for each individual language.
by cosmin_andrei
Fri Aug 18, 2023 2:12 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Nested links in publication TOC (in WebHelp responsive) open in new browser tab
Replies: 3
Views: 580

Re: Nested links in publication TOC (in WebHelp responsive) open in new browser tab

Hello, Indeed, there was an issue in the mentioned build 2023031510 which has been resolved in the next build (2023042509) as is specified in build notes: WebHelp Responsive / Publication TOC references: Fixed an issue where topic links from the publication's table of contents or menu were always op...
by cosmin_andrei
Thu Jul 27, 2023 12:32 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: WebHelp - Search within current context
Replies: 14
Views: 3879

Re: WebHelp - Search within current context

Hi Dan02,
We`ll try to prioritize this issue for the next release version of Oxygen XML WebHelp.
by cosmin_andrei
Tue Jun 20, 2023 10:56 am
Forum: Common Problems
Topic: strange printing behaviors for WebHelp topics
Replies: 12
Views: 2020

Re: strange printing behaviors for WebHelp topics

Hello,
As my colleagues previously specified the improvement request was logged recently, there is currently no update.
The status is still "Open" in our internal tracking system. We will notify you when an implementation will become available.
by cosmin_andrei
Tue Jun 13, 2023 11:06 am
Forum: Feature Request
Topic: Provide invariant permalinks for subtopics
Replies: 3
Views: 721

Re: Provide invariant permalinks for subtopics

Hi Chris,
Thank you for your feedback!
I have added an issue in our internal issues tracker (WH-3173) in order to be further analyzed by our development team.
by cosmin_andrei
Tue May 30, 2023 5:44 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Controlling <topichead> behaviour in the HTML output
Replies: 6
Views: 923

Re: Controlling <topichead> behaviour in the HTML output

Hi,
This is implemented in the internal XSLT stylesheets of the WebHelp Responsive plugin where a link to the first descendant is added.
by cosmin_andrei
Mon May 29, 2023 9:37 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Controlling <topichead> behaviour in the HTML output
Replies: 6
Views: 923

Re: Controlling <topichead> behaviour in the HTML output

Hi Bas10R,
Indeed, this is the intended behavior and it is not configurable.
by cosmin_andrei
Tue May 02, 2023 4:52 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: HTML generated even for non referenced topic
Replies: 9
Views: 851

Re: HTML generated even for non referenced topic

Hi LASSE_MLE, To be sure that everything is fine you can try to edit the WebHelp transformation scenario and set clean.output parameter to " yes " (make sure you create a backup of the output folder before setting this parameter just to be safe in case you might need some of the previous r...
by cosmin_andrei
Mon Mar 27, 2023 3:03 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Topicref with external target doesn't open in new browser tab
Replies: 5
Views: 1983

Re: Topicref with external target doesn't open in new browser tab

Hi,
I just wanted to let you know that this issue is fixed now, and the fix is available in the latest version of Oxygen, version 25.1 which we released last week.
https://www.oxygenxml.com/download.html

Please let us know if you encounter further problems with this new version.
by cosmin_andrei
Mon Mar 27, 2023 2:46 pm
Forum: Feature Request
Topic: Do not create the indexTerms.html file when webhelp.show.indexterms.link==no
Replies: 4
Views: 1178

Re: Do not create the indexTerms.html file when webhelp.show.indexterms.link==no

Hello,
I just wanted to let you know that this issue is fixed now, and the fix is available in the latest version of Oxygen, version 25.1 which we released last week.
https://www.oxygenxml.com/download.html
Please let us know if you encounter further problems with this new version.
by cosmin_andrei
Tue Mar 21, 2023 3:53 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Search across multiple versions of help
Replies: 3
Views: 1213

Re: Search across multiple versions of help

Hello, According to our product roadmap this improvement is not planned to be addressed in the short term. We already have a feature request logged in our internal tracking system to add this functionality in a future version, so I've just added your vote for it and we will notify this thread when/i...
by cosmin_andrei
Thu Mar 09, 2023 3:27 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Tables in Oxygen
Replies: 4
Views: 652

Re: Tables in Oxygen

Hello,
We have logged a feature request to our internal tracking tool to be further investigated by our development team. We will let you know if/when this will be implemented.
by cosmin_andrei
Wed Mar 08, 2023 2:18 pm
Forum: Common Problems
Topic: strange printing behaviors for WebHelp topics
Replies: 12
Views: 2020

Re: strange printing behaviors for WebHelp topics

Hello,
Thank you for your feedback and we will increase the priority for this issue as this seems to be very important for you.
As this is not planned to be implemented in the near future and we cannot provide an ETA.
by cosmin_andrei
Wed Mar 08, 2023 2:07 pm
Forum: Feature Request
Topic: Preview for a single page
Replies: 2
Views: 572

Re: Preview for a single page

Hi Kiyoshirue,

Unfortunately this is not available in Oxygen XML WebHelp.
We have logged an issue in our internal tracking system to add this functionality in a future version, so this will be further analyzed by our development team.
by cosmin_andrei
Wed Mar 08, 2023 1:57 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Collapse an element
Replies: 3
Views: 584

Re: Collapse an element

Hello,

We already have a feature request logged in our internal tracking system to add this functionality in a future version, so I've just added your vote for it and we will notify this thread when/if a new implementation becomes available.
by cosmin_andrei
Wed Mar 01, 2023 1:07 pm
Forum: Feature Request
Topic: Parameter to control search bar position
Replies: 6
Views: 1228

Re: Parameter to control search bar position

Hi Chris,
Thank you for your feedback!
I have logged an issue to our internal tracking tool to be further investigated by our development team.
by cosmin_andrei
Mon Feb 27, 2023 5:42 pm
Forum: Feature Request
Topic: Parameter to control search bar position
Replies: 6
Views: 1228

Re: Parameter to control search bar position

Hello,
Thank you for your feedback!
In the future we are thinking to have more templates for each layout so the user can choose the best template for each use-case.
I have logged an issue to our internal tracking tool to be investigated by our development team.
by cosmin_andrei
Tue Jan 17, 2023 3:15 pm
Forum: General XML Questions
Topic: Controlling placement/location of footnotes in WebHelp
Replies: 2
Views: 689

Re: Controlling placement/location of footnotes in WebHelp

Hello,
Thank you for your email!
This cannot be achieve by default but you can heavily customize the structure of the WebHelp Responsive out using XSLT extension points:
https://www.oxygenxml.com/doc/versions/ ... mport.html
by cosmin_andrei
Tue Jan 03, 2023 4:32 pm
Forum: DocBook
Topic: Few issues with WebHelp DocBook publication
Replies: 4
Views: 2593

Re: Few issues with WebHelp DocBook publication

Hi,
Note that we do not offer support in other language than English.
Also, we would appreciate if you could send us a sample file for which the issue is reproducible (using either the online support form or the official support email - support [at] oxygenxml [dot] com).
by cosmin_andrei
Fri Dec 09, 2022 3:27 pm
Forum: Common Problems
Topic: Licensing query
Replies: 1
Views: 452

Re: Licensing query

Hi Ann,

In order to identify the license please send us a short email on our sales email address (sale [at] oxygenxml [dot] com) and provide more details about,like: the order reference number, the delivery email address, the license key, the SGN field of the license key(s) or the invoice.
by cosmin_andrei
Wed Dec 07, 2022 5:25 pm
Forum: General XML Questions
Topic: File question
Replies: 1
Views: 607

Re: File question

Hello,
Thank you for your post!
The mentioned website/output seems that is not generated with one of our products.
For further investigation please provide us more details about your use-case.
by cosmin_andrei
Tue Dec 06, 2022 2:12 pm
Forum: General XML Questions
Topic: Make entire box clickable
Replies: 6
Views: 1309

Re: Make entire box clickable

Hi jonathanm, The default implementation is based on the following action - when you click on the text/word to open the respective chapter. In order to make the entire box clickable, you can find more details here: https://github.com/oxygenxml/oxygen-publishing-template-samples/tree/master/templates...