Search found 66 matches

by cosmin_andrei
Tue Nov 24, 2020 1:33 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Cannot get a TOC tree with more than 1 level
Replies: 1
Views: 34

Re: Cannot get a TOC tree with more than 1 level

Hi 4everjang, A possible workaround would be to use the 'webhelp.publication.toc.links' parameter set to 'all' for the DITAMap WebHelp Reponsive transformation scenario. The default value of this parameter is 'chapter'. More details are available here: https://www.oxygenxml.com/doc/versions/23.0/ug-...
by cosmin_andrei
Tue Nov 10, 2020 2:42 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: scoring.properties file for Webhelp Responsive
Replies: 1
Views: 106

Re: scoring.properties file for Webhelp Responsive

Hi Christina,

Thank you for your feedback.

We already have a feature request registered for this and I have added your vote for it.
We will let you know when it will be implemented.
by cosmin_andrei
Fri Nov 06, 2020 10:54 pm
Forum: Other Issues
Topic: Deleting an old license for Oxygen 17, to upgrade to 22
Replies: 1
Views: 117

Re: Deleting an old license for Oxygen 17, to upgrade to 22

Hello,

Thank you for contacting us1

For licensing issues please send us an email on our sales email address: sales[at]oxygenxm[dot]com.
by cosmin_andrei
Mon Oct 26, 2020 3:47 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Responsive Web Help (ASP) - Search Results per Page
Replies: 1
Views: 137

Re: Responsive Web Help (ASP) - Search Results per Page

Hello,

This is a known issue and it was fixed in the latest maintenance build of Oxygen XML WebHelp 20.1:
https://www.oxygenxml.com/xml_webhelp/s ... .html#20.1
by cosmin_andrei
Fri Oct 23, 2020 12:58 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Sequencing chunked content in webhelp responsive output
Replies: 1
Views: 150

Re: Sequencing chunked content in webhelp responsive output

Hi CathyW,

We've managed to reproduce the problem on our side and we have logged it to our issue tracking tool. This will be further analyzed by our development team.
by cosmin_andrei
Tue Oct 20, 2020 12:26 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: is there any way to integrate oxygen webhelp with github issue?
Replies: 1
Views: 95

Re: is there any way to integrate oxygen webhelp with github issue?

Hello catherine ,

In order to understand things better, please describe your use-case in more details.
by cosmin_andrei
Thu Oct 08, 2020 12:23 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Javascript error in IE for publishing template with AMD module
Replies: 1
Views: 121

Re: Javascript error in IE for publishing template with AMD module

Hello,

Thank you for your feedback.

We added an issue in our internal improvement tracking system.
It will be analyzed by the development team for a possible implementation in a future release of oXygen XML.
by cosmin_andrei
Thu Oct 01, 2020 11:53 am
Forum: Common Problems
Topic: Searching result page doesn't display
Replies: 7
Views: 943

Re: Searching result page doesn't display

Hi catherine, In order to investigate this issue on our side, please provide the details previously requested by my colleague Alin: Can you please provide some detailed instructions about the context in which you replicate the issue (browser version, any particular steps you followed, search term, c...
by cosmin_andrei
Mon Aug 17, 2020 3:39 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Oxygen XML Editor -> webhelp persistently using the map that I don't want to use
Replies: 2
Views: 200

Re: Oxygen XML Editor -> webhelp persistently using the map that I don't want to use

Hello, Do you have any customization? If you do, please try again by running the default DITA Map WebHelp Responsive transformation scenario (without any customization). If the issue reoccurs, please try installing and using a clean installation of the latest version (v22) and run the predefined DIT...
by cosmin_andrei
Thu Aug 06, 2020 2:58 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Search scope
Replies: 5
Views: 412

Re: Search scope

Hi Syed,

Unfortunately, it is not possible at this moment to filter the result by the main chapters.

We already have a feature request registered for this and I have added your vote for it.
We will let you know when it will be implemented.
by cosmin_andrei
Mon Jul 20, 2020 4:56 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Generate text for collection-type="choice"
Replies: 1
Views: 226

Re: Generate text for collection-type="choice"

Hi Leroy,

We logged an improvement request in our internal tracking system, so it will be analyzed by the development team. In case this will be implemented in the future, we will notify this thread.
by cosmin_andrei
Fri Jul 17, 2020 10:29 am
Forum: Common Problems
Topic: Oxygen
Replies: 2
Views: 310

Re: Oxygen

Hello,

Please send us an email on our sales email address (sales@oxygenxml.com) in order to provide you the corresponding details.
by cosmin_andrei
Tue Jul 07, 2020 2:36 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Searching Chinese contents doesn't work
Replies: 4
Views: 528

Re: Searching Chinese contents doesn't work

Hi Catherine,

We do not have short term plans about this but I added your feedback to an opened issue and we'll update this forum thread when we implement such a feature.
by cosmin_andrei
Wed Apr 22, 2020 2:18 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Collapse and expand individual sections in topic
Replies: 3
Views: 367

Re: Collapse and expand individual sections in topic

Hi Mark,

As you can see on our online documentation, there you are able to collapse and expand individual sections:
https://www.oxygenxml.com/doc/versions/ ... -html.html
by cosmin_andrei
Thu Nov 28, 2019 3:20 pm
Forum: Common Problems
Topic: Searchability of topics in "chunk: to content"
Replies: 10
Views: 1537

Re: Searchability of topics in "chunk: to content"

Hi Marcus,

I've added your vote for this feature in our internal issue tracking system.
by cosmin_andrei
Mon Sep 23, 2019 2:40 pm
Forum: Common Problems
Topic: Searchability of topics in "chunk: to content"
Replies: 10
Views: 1537

Re: Searchability of topics in "chunk: to content"

Hi pamela6ca,

I've also added your vote for this feature in our internal issue tracking system.
by cosmin_andrei
Thu Sep 19, 2019 10:31 am
Forum: Common Problems
Topic: Searchability of topics in "chunk: to content"
Replies: 10
Views: 1537

Re: Searchability of topics in "chunk: to content"

Hello,

I've added your vote for this feature in our internal issue tracking system.
by cosmin_andrei
Mon Aug 19, 2019 8:56 am
Forum: SDK-API, Frameworks - Document Types
Topic: license server
Replies: 1
Views: 454

Re: license server

Hi Scott, Thank you for your post! In order to solve the issue, we can discuss about this over email (support@oxygenxml.com). Please provide us more details about your license, like: the order reference number, the delivery email address, the license key or the SGN field of the license key (from Oxy...
by cosmin_andrei
Thu Jul 25, 2019 2:42 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: WebHelp v17 issue with Firefox 68.0 when viewed locally
Replies: 2
Views: 484

Re: WebHelp v17 issue with Firefox 68.0 when viewed locally

Hello, I noticed that you use an older version of Oxygen (v17) which is end-of-life: https://www.oxygenxml.com/eol.html We have tested this with the latest oXygen maintenance build available on our website but we could not reproduce the behavior you reported. Please try using the latest version/buil...
by cosmin_andrei
Thu Jul 25, 2019 10:04 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp responsive TOC links
Replies: 2
Views: 483

Re: Webhelp responsive TOC links

Hello,

Thank you for the feedback.

I have added a feature request in our internal issue tracking. We will let you know when this will be implemented.
by cosmin_andrei
Fri Jul 19, 2019 9:48 pm
Forum: Common Problems
Topic: Searchability of topics in "chunk: to content"
Replies: 10
Views: 1537

Re: Searchability of topics in "chunk: to content"

Hello,

I've added your vote for it and we will update this thread when/if this gets implemented.
by cosmin_andrei
Mon May 20, 2019 11:11 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp Responsive - Changing Search HTML
Replies: 3
Views: 1000

Re: Webhelp Responsive - Changing Search HTML

Hello, The tooltip that appear is browser specific and it is obtained using the "required" attribute. This is an HTML5 attribute and you can find more information here : https://developer.mozilla.org/en-US/docs/Learn/HTML/Forms/Form_validation#The_required_attribute Unfortunately, this message canno...
by cosmin_andrei
Wed Apr 10, 2019 2:20 pm
Forum: SDK-API, Frameworks - Document Types
Topic: Controlling header and footer when printing webhelp page?
Replies: 1
Views: 680

Re: Controlling header and footer when printing webhelp page?

Hello, Thank you for your email! Note that the header and footer of prints are related to the browser's printing settings. To modify those settings, you need to follow the below steps: E.g. Mozilla Firefox: - Go to Menu -> Print -> Page Setup -> "Margins & Header/Footer" tab In this tab you can chan...
by cosmin_andrei
Thu Apr 04, 2019 3:24 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Website errors when viewing local build in v21
Replies: 2
Views: 707

Re: Website errors when viewing local build in v21

Hello, Thank you for contacting us! To further investigate this issue, could you please try in a clean installation of Oxygen XML with the built-in DITA-OT on our sample project flowers.ditamap to check if you reproduce the problem. Also, please try this procedure on your project and check if the pr...
by cosmin_andrei
Thu Mar 21, 2019 3:09 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Multiple topics on WebHelp page
Replies: 2
Views: 611

Re: Multiple topics on WebHelp page

Hello, Thank you for contacting us! In order to achieve this, you can use the DITA chunking mechanism as following (you should use the chunk="to-content" attribute set on the parent topic): <topicref href="concepts/springFlowers.dita" collection-type="sequence" chunk="to-content"> <topicref href="to...
by cosmin_andrei
Thu Mar 21, 2019 1:09 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Inserting Media (Video) from Wistia into Oxygen
Replies: 1
Views: 526

Re: Inserting Media (Video) from Wistia into Oxygen

Hello,

Thank you for contacting us!

More details about how to add media objects in the WebHelp output are available here:
https://www.oxygenxml.com/doc/versions/ ... ideos.html
by cosmin_andrei
Thu Mar 21, 2019 12:58 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Cannot Copy Content in Codeblock from Linux
Replies: 1
Views: 478

Re: Cannot Copy Content in Codeblock from Linux

Hello,

Thank you for your email.

We've tested on our side using Ubuntu v18.04 / Firefox v65.0.1 and everything works fine. Could you please provide more details about the version of Firefox/ Ubuntu they are using?
by cosmin_andrei
Wed Mar 20, 2019 3:36 pm
Forum: Common Problems
Topic: Webhelp responsive search pagination widget is not localizable
Replies: 1
Views: 459

Re: Webhelp responsive search pagination widget is not localizable

Hello,

Thank you for your email.

Note that this issue was solved in the latest version of Oxygen (v21). Please download and install this version and let us know if the problem persist.
by cosmin_andrei
Fri Feb 22, 2019 2:47 pm
Forum: Common Problems
Topic: Why is localizing webhelp responsive in 20.1 more complicated?
Replies: 1
Views: 686

Re: Why is localizing webhelp responsive in 20.1 more complicated?

Hello,

The current procedure helps when you update the WebHelp plugin, without losing language customization as there is a separate plugin. Using the previous procedure, during the updating process were losing any customization you have.
by cosmin_andrei
Mon Feb 18, 2019 5:25 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: centext-help-map.xml generates but won't populate
Replies: 1
Views: 748

Re: centext-help-map.xml generates but won't populate

Hello,

Thank you for your email!

Unfortunately, we could not reproduce this issue. In order to test on our side, please send us a minimal sample for which the issue is reproducible (on support@oxygenxml.com).