Search found 26 matches

by mattwolfe
Wed Jan 31, 2018 3:35 pm
Forum: Common Problems
Topic: How to suppress "error when parsing reference" errors?
Replies: 2
Views: 344

Re: How to suppress "error when parsing reference" errors?

Sure thing, I will send you a more detailed email with screen captures.
by mattwolfe
Tue Jan 30, 2018 5:23 pm
Forum: Common Problems
Topic: How to suppress "error when parsing reference" errors?
Replies: 2
Views: 344

How to suppress "error when parsing reference" errors?

We use Oxygen with the Ixiasoft DITA CMS. When a user opens a ditamap in Oxygen, Oxygen often will not be able to locate other maps referenced from that map because the maps are not present in their Eclipse workspace (because they've never opened them before). When Oxygen can't find the map, it logs...
by mattwolfe
Mon Dec 18, 2017 4:58 pm
Forum: Common Problems
Topic: Is there a way to deploy Oxygen with a custom term list specified?
Replies: 5
Views: 471

Re: Is there a way to deploy Oxygen with a custom term list specified?

Ah, understood. In that case, it would be very nice if there was a method for specifying custom term lists in the configuration before deployment. For example, like I can with the idGenerationDefaultOptions.xml file to specify if ID generation is on by default or not.

Thanks!
by mattwolfe
Mon Dec 18, 2017 4:35 pm
Forum: Common Problems
Topic: Is there a way to deploy Oxygen with a custom term list specified?
Replies: 5
Views: 471

Re: Is there a way to deploy Oxygen with a custom term list specified?

In this case we're using Oxygen with the IXIASOFT CMS, so I believe that a group project would not be feasible.

I will look into a custom plugin.

Thanks!
by mattwolfe
Mon Dec 18, 2017 7:10 am
Forum: Common Problems
Topic: Is there a way to deploy Oxygen with a custom term list specified?
Replies: 5
Views: 471

Is there a way to deploy Oxygen with a custom term list specified?

I know that users can manually add a term list on the Dictionaries preference page, but is there a way I can configure Oxygen so a term list is included by default?
by mattwolfe
Fri May 26, 2017 4:56 pm
Forum: Common Problems
Topic: [CSS]: string index out of range: -34
Replies: 2
Views: 593

Re: [CSS]: string index out of range: -34

We aren't use any CSS customizations and I am able to replicate it on my machine. I will contact support so we can debug this issue further. Thanks Radu!
by mattwolfe
Thu May 25, 2017 11:16 pm
Forum: Common Problems
Topic: [CSS]: string index out of range: -34
Replies: 2
Views: 593

[CSS]: string index out of range: -34

Using the Eclipse plugin version 18.1.0.v2017013018 (with Ixiasoft DITA CMS). One of our users created a map with a keyref and this element causes 2 [CSS]: String index out of range: -34 errors when opening the map in an Oxygen editor window. Here's the markup of the map: <?xml version="1.0&quo...
by mattwolfe
Sat Mar 04, 2017 12:25 am
Forum: Other Issues
Topic: Replacing hints styles with custom hints
Replies: 1
Views: 567

Replacing hints styles with custom hints

I know I could replace the hints style that comes with Oxygen by replacing the hints.html file in \frameworks\dita\css\hints\, but I'd like way that I could point to an external location to pull in a custom hints file so users don't need to update a local version every time we make updates. Is there...
by mattwolfe
Wed Mar 09, 2016 7:05 pm
Forum: Common Problems
Topic: org.osgi.framework.BundleException warning
Replies: 4
Views: 867

Re: org.osgi.framework.BundleException warning

Ahh, I didn't notice my version was out of date. I saw the last 3 digits were the same and thought I was on the latest version. I will try the new version and see if the problem is resolved before trying anything else.

Thanks!
by mattwolfe
Wed Mar 09, 2016 5:45 pm
Forum: Common Problems
Topic: org.osgi.framework.BundleException warning
Replies: 4
Views: 867

Re: org.osgi.framework.BundleException warning

When Eclipse does not recover, it never recovers. It just hangs with a grayed-out window.

I will try jconsole and if I have trouble I'll contact support using the email address you provided.

Thanks!
by mattwolfe
Wed Mar 09, 2016 12:40 am
Forum: Common Problems
Topic: org.osgi.framework.BundleException warning
Replies: 4
Views: 867

org.osgi.framework.BundleException warning

I get this warning in Eclipse sometimes and it seems to cause Eclipse to hang. Sometimes Eclipse recovers and sometimes it doesn't: While loading class "ro.sync.util.security.f$2", thread "Thread[Worker-3,5,main]" timed out waiting (4991ms) for thread "Thread[Worker-1,5,main...
by mattwolfe
Tue Feb 23, 2016 12:09 am
Forum: Common Problems
Topic: Trying to insert a weblink resulting in nullPointerException
Replies: 1
Views: 467

Trying to insert a weblink resulting in nullPointerException

Using Oxygen 17.1, I have a writer who is unable to insert a weblink into a DITA topic. She gets this error: Couldn't execute operation: 'ro.sync.ecss.extensions.dita.link.InsertXrefOperation' for action: 'Web Link...' because of: class java.lang.NullPointerException - null I am not able to reproduc...
by mattwolfe
Fri Feb 19, 2016 6:21 pm
Forum: Common Problems
Topic: <tm> element not displayed in Author mode
Replies: 3
Views: 666

Re: <tm> element not displayed in Author mode

So my thoughts on full tags mode are if I want to see full tags, I want to see ALL full tags. That's the whole point of full tags mode in my mind. Otherwise it looks like someone inserted the actual tm (or circled r, etc.) symbol instead of using the correct DITA element. I appreciate you reconsider...
by mattwolfe
Thu Feb 18, 2016 10:37 pm
Forum: Common Problems
Topic: <tm> element not displayed in Author mode
Replies: 3
Views: 666

<tm> element not displayed in Author mode

In version 17.1.0.v2015101417, when authoring in DITA, the <tm> element (for eample, <tm tmtype="reg">Microsoft</tm>) is never displayed in Author mode even when using full tags. The <tm> element is present in Text mode. As far as I can tell, this is the only DITA element that is not displ...
by mattwolfe
Fri Dec 18, 2015 11:29 pm
Forum: Other Issues
Topic: New tables appear to be limited to 100 rows
Replies: 5
Views: 1213

Re: New tables appear to be limited to 100 rows

Just tested it and 17.1 does indeed let me create a table with more than 100 rows. Thanks for the update!
by mattwolfe
Fri Apr 24, 2015 9:10 pm
Forum: Other Issues
Topic: New tables appear to be limited to 100 rows
Replies: 5
Views: 1213

Re: New tables appear to be limited to 100 rows

Radu wrote:As a side question, do you really need to create tables which have more than 100 rows? Wow!


Yeah, once in a while we do. It's rare (and annoying) but it does happen. Mostly for release notes for a release with a ton of resolved issues.

Thanks Radu!
by mattwolfe
Mon Apr 06, 2015 9:41 pm
Forum: Other Issues
Topic: New tables appear to be limited to 100 rows
Replies: 5
Views: 1213

New tables appear to be limited to 100 rows

When inserting a new table using Oxygen 16, it appears that the limit is 100 rows. Any value entered above 100, Oxygen just creates a table with the last used value (which is 3 by default). Is this expected behavior? If so, this is a bit confusing to users because you can enter a value that is just ...
by mattwolfe
Fri Jan 17, 2014 12:34 am
Forum: Common Problems
Topic: File transport reader exceptions when updating the Ecllipse
Replies: 6
Views: 1756

Re: File transport reader exceptions when updating the Eclli

I now have a user who cannot even install the plugin at all. Normally after 2-3 attempts the installation succeeds. But for this user the download always times out and she gets this error. She's tried on 2 different networks. Any ideas on what's causing this? Would it be possible to download what I ...
by mattwolfe
Wed Nov 13, 2013 6:10 pm
Forum: Common Problems
Topic: File transport reader exceptions when updating the Ecllipse
Replies: 6
Views: 1756

Re: File transport reader exceptions when updating the Eclli

The Automatically detect settings check box is selected and the Use a proxy server for your LAN check box is not selected. I assume that means I am not behind a proxy.
by mattwolfe
Wed Nov 13, 2013 5:50 pm
Forum: Common Problems
Topic: File transport reader exceptions when updating the Ecllipse
Replies: 6
Views: 1756

Re: File transport reader exceptions when updating the Eclli

I'm on a corporate network. I have no idea if IT is using a proxy. Is there a way I can tell? Or would I have to try to contact someone in our IT department?
by mattwolfe
Wed Nov 13, 2013 5:48 pm
Forum: Common Problems
Topic: Key commands removed in Oxygen 15 Eclipse plugin?
Replies: 5
Views: 1277

Re: Key commands removed in Oxygen 15 Eclipse plugin?

I'm using Eclipse 3.5.2. Really old, I know, but that's the version our CMS (Ixiasoft) supports. However, I just test ALT+SHIFT+E, ALT+SHIFT+<, and ALT+SHIFT+/ and they work. I'm not sure why they didn't work after I upgraded and restarted yesterday but they do seem to be working now. The key comman...
by mattwolfe
Tue Nov 12, 2013 9:51 pm
Forum: Common Problems
Topic: Key commands removed in Oxygen 15 Eclipse plugin?
Replies: 5
Views: 1277

Re: Key commands removed in Oxygen 15 Eclipse plugin?

Yes, I have the 15.1 (2013110816) build installed and still have this issue.
by mattwolfe
Tue Nov 12, 2013 7:39 pm
Forum: Common Problems
Topic: File transport reader exceptions when updating the Ecllipse
Replies: 6
Views: 1756

File transport reader exceptions when updating the Ecllipse

Whenever I try to update the Oxygen Eclipse plugin, I get a "'File Transport Reader' has encountered a problem. Transfer Exception" error. The Eclipse download site I have specified is http://www.oxygenxml.com/InstData/Editor/Eclipse/site.xml. Usually I am able to install the updates after...
by mattwolfe
Tue Nov 12, 2013 7:08 pm
Forum: Common Problems
Topic: Key commands removed in Oxygen 15 Eclipse plugin?
Replies: 5
Views: 1277

Key commands removed in Oxygen 15 Eclipse plugin?

There used to be key commands for the refactoring options in the Eclipse plugin. For example, wrapping the selection in an element was ALT+SHIFT+E and deleting the current element was ALT+SHIFT+X (I think). But with Oxygen 15 these key commands seem to be removed. I still see the commands listed in ...
by mattwolfe
Fri Apr 27, 2012 6:41 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: How to change what is inserted for an element
Replies: 3
Views: 1539

Re: How to change what is inserted for an element

Thanks for you reply. That's a lot to digest. :-) I'll go over the information and see what I can do. Thanks!
by mattwolfe
Thu Apr 26, 2012 5:42 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: How to change what is inserted for an element
Replies: 3
Views: 1539

How to change what is inserted for an element

Hi all. Sorry if this is in the incorrect forum. In our OT implementation, we need to have a <p> element inside a <stepresult> element (and some others, but I'll stick to <stepresult> for this question). Right now, when I insert a <stepresult>, I have to remember to also insert a <p> inside the <ste...

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