Search found 831 matches

by Costin
Wed Mar 13, 2024 11:49 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: how to ignore system prompt symbols in codeblock on copy?
Replies: 3
Views: 226

Re: how to ignore system prompt symbols in codeblock on copy?

Hi galanohan, This could be achieved by my manually editing of the DITA sources. Please follow the steps I described below: 1 - surround the fragment you want to be skipped from selection with a <ph> element 2 - add the @outputclass="ignoreSelection" class to the <ph> element which you jus...
by Costin
Mon Mar 04, 2024 12:05 pm
Forum: Common Problems
Topic: Image zoom broken for some images
Replies: 6
Views: 801

Re: Image zoom broken for some images

Hi Naoki, As there were many versions released inbetween v21 and v26 and a lot of changes were implemented the WebHelp implementation with each newer version (if you would need a list of which specific changes were implemented between those versions, you could write us on our official technical supp...
by Costin
Thu Feb 22, 2024 11:55 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp issue with soft keyboard disappearing on Android
Replies: 3
Views: 219

Re: Webhelp issue with soft keyboard disappearing on Android

Hi horisonten, We are aware of this issue which occurs on the latest version of WebHelp (26) and we have it logged already in our internal issues/improvements tracking system. Therefore, I've also logged your feedback on it and we will notify this thread when a new version that would implement the f...
by Costin
Wed Feb 14, 2024 11:47 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Turning off collapsible sections in wehbelp
Replies: 24
Views: 3820

Re: Turning off collapsible sections in wehbelp

Hi,
I also logged your latest feedback on the issue we have in our tracking system and tried to prioritize it.
We will reply back to this thread if a different implementation would become available.

Regards,
Costin
by Costin
Tue Jan 23, 2024 11:41 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: WebHelp Responsive - Hotspots on SVG responsive images
Replies: 2
Views: 2016

Re: WebHelp Responsive - Hotspots on SVG responsive images

Hi horisonten, Could you please let us know which specific version of WebHelp did you use to test this functionality? Also, in order to look into this, we would need you to send us a sample DITA Map files hierarchy in an as minimal form as possible which we could use to reproduce the reported behavi...
by Costin
Tue Dec 19, 2023 11:46 am
Forum: Common Problems
Topic: How to enable the page ratings only in Comments zone
Replies: 2
Views: 229

Re: How to enable the page ratings only in Comments zone

Hi galanohan,

This is not possible using the current implementation of WebHelp, but we already have an improvement request logged for this in our internal tracking system, so I logged your vote for it and we will notify this thread when this will get implemented.

Regards,
Costin
by Costin
Mon Nov 20, 2023 12:01 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: WebHelp Responsive custom plugin outputting extra note icon
Replies: 3
Views: 391

Re: WebHelp Responsive custom plugin outputting extra note icon

Hi matt_k, Indeed, in the newer versions released between the versions 24 and 26 the structure of the DITA OT generated output may have changed, so you may need to update the rules in your customization CSS accordingly, to match specific elements from the output. To help you identify which selectors...
by Costin
Fri Nov 10, 2023 11:49 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Publishing template logo problems
Replies: 2
Views: 337

Re: Publishing template logo problems

Hi Konrad,

The validation error occurs as the order of the <logo/> and <favicon/> elements is incorrect.
More specific, the <logo/> element should come first, followed by <favicon/>. If you switch the two elements, the error should not occur anymore.

Regards,
Costin
by Costin
Mon Nov 06, 2023 12:07 pm
Forum: General XML Questions
Topic: Customize Syntax Highlighting colors
Replies: 5
Views: 2288

Re: Customize Syntax Highlighting colors

Hi, There is no out-of-the-box documentation for various customizations, but it is possible to customize the WebHelp output (including the colors for different elements) through a CSS customization. You can find more information on how you could use the CSS Inspector from your internet browser to in...
by Costin
Thu Nov 02, 2023 12:06 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Issue with [b]Note:[/b] Text Splitting in Output File
Replies: 7
Views: 730

Re: Issue with [b]Note:[/b] Text Splitting in Output File

Hi Amit,

It is not very clear from the 2 images you attached which note do you refer to..
Could you highlight the specific area which contains the note you refer to and describe the issue in more details please?

Regards,
Costin
by Costin
Thu Oct 12, 2023 11:03 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Removal of white space above the Left menu in the HTML output is generated
Replies: 5
Views: 664

Re: Removal of white space above the Left menu in the HTML output is generated

Hi Amit, As we are not aware of this kind of issues with the current implementation of WebHelp and judging by the look of the WebHelp output in the screenshots you posted, probably you are using a customization of your own (possibly through a custom publishing template). Please try using the default...
by Costin
Fri Sep 22, 2023 10:57 am
Forum: Common Problems
Topic: Search results don't populate
Replies: 1
Views: 337

Re: Search results don't populate

Hi, Which specific version of Oxygen / WebHelp are you using to run the transformation? From the feedback you provided, we understand that your temporary folder may still contain some debris from previous transformations. Therefore, please make sure that you set both the "clean.temp" and t...
by Costin
Wed Sep 06, 2023 11:07 am
Forum: Common Problems
Topic: Search with CJK keyword with chars ≥ 3 failed with oxygen feedback cloud deployed
Replies: 19
Views: 2365

Re: Search with CJK keyword with chars ≥ 3 failed with oxygen feedback cloud deployed

Hi Galano, Thank you for the feedback you provided and for the sample! We were able to reproduce the behavior you reported using your sample. We are currently prepairing to release a new version of the Oxygen Feedback, so almost all of our HR are focused on implementing the features to be included i...
by Costin
Wed Aug 16, 2023 10:56 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: WebHelp: Integrating an external search solution
Replies: 7
Views: 1186

Re: WebHelp: Integrating an external search solution

Hi Kim,

Unfortunately there is no official procedure to use a plugin for customizing the search engine in the WebHelp output.
Therefore, the only solutions would be the ones Beniamin already described, by using the methods linked in his reply just above in this thread.

Regards,
Costin
by Costin
Thu Aug 10, 2023 10:52 am
Forum: Common Problems
Topic: WebHelp not recognizing "webhelp.fragment.before.topic.content"
Replies: 3
Views: 627

Re: WebHelp not recognizing "webhelp.fragment.before.topic.content"

Hi davenz, The " webhelp.fragment.before.topic.content " was not available in the old version 21 so that is why it has no effect. If you need to use this parameter you need to use at least the version 23.1. According to the Upgrade eligibility period section from our Upgrade Policy , upgra...
by Costin
Fri Jul 21, 2023 10:53 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Customizing the .tasklabel text in a shared project
Replies: 3
Views: 515

Re: Customizing the .tasklabel text in a shared project

Hi Konrad,
Yes, it should be the recommended approach.
We created that section in our user-guide, even to come to the help of the users that need to change the translations or create their own ones.

Kind Regards,
Costin
by Costin
Wed Jul 19, 2023 10:52 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Customizing the .tasklabel text in a shared project
Replies: 3
Views: 515

Re: Customizing the .tasklabel text in a shared project

Hi Konrad, Please note that it is recommended to avoid at all costs editing the files from the DITA OT directly, because this could trigger issues which could be very hard to debug at a later time. Instead, Oxygen comes with support for localizing the output interface and there is a dedicated sectio...
by Costin
Fri May 26, 2023 10:55 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: "Transformation failed. java.lang.NoClassDefFoundError: net/sf/saxon/trans/XPathException" when publishing a WebHelp
Replies: 1
Views: 343

Re: "Transformation failed. java.lang.NoClassDefFoundError: net/sf/saxon/trans/XPathException" when publishing a WebHelp

Hi Aparna, It may be possible that you are using a customization that is different by the ones your colleagues use. Please note however that our support policy covers only the Oxygen functionality and issues that may occur when using the software without any customization (with the default DITA OT a...
by Costin
Mon Apr 24, 2023 11:29 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Turning off collapsible sections in wehbelp
Replies: 24
Views: 3820

Re: Turning off collapsible sections in wehbelp

Hello, I checked and the status of the issue in our system still appears as " open ". We will notify this thread when an implementation will become available. As we did not have many request for this (removing the collapsible sections from the output), most probably this won't be implement...
by Costin
Mon Apr 10, 2023 11:47 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp: expand automatically
Replies: 5
Views: 837

Re: Webhelp: expand automatically

Hi MicTie,

For the time being there is no update regarding this.
We have the improvement request logged in our system and its status is still "open".
We will notify this thread when/if a different implementation becomes available.

Regards,
Costin
by Costin
Mon Mar 13, 2023 12:46 pm
Forum: Common Problems
Topic: DOTX052W errors and Translated webhelp classic UI labels not showing
Replies: 12
Views: 1585

Re: DOTX052W errors and Translated webhelp classic UI labels not showing

Hi gill_oxygen, The strings from the DITA-OT plugins developed by us (WebHelp / PDF CSS) already come with our own translations which we translated using authorized partners specialized in translations. However, if you noticed any incorrect translations in the default translations available for the ...
by Costin
Thu Mar 02, 2023 12:37 pm
Forum: Common Problems
Topic: strange printing behaviors for WebHelp topics
Replies: 12
Views: 2020

Re: strange printing behaviors for WebHelp topics

Hello,

As the improvement request was logged recently, there is currently no update.
The status is still "Open" in our internal tracking system. We will notify this thread when an implementation will become available.

Best Regards,
Costin
by Costin
Wed Feb 22, 2023 12:31 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Issue with webhelp responsive upon update to version 25
Replies: 3
Views: 832

Re: Issue with webhelp responsive upon update to version 25

Hi Justyna,

So far, the issue still appears as open in our tracking system.
We will notify this thread when a new implementation will be available.

Regards,
Costin
by Costin
Tue Feb 21, 2023 12:47 pm
Forum: Feature Request
Topic: Does Oxygen XML Have the Feature like WebHelp Document Version Switch
Replies: 6
Views: 1111

Re: Does Oxygen XML Have the Feature like WebHelp Document Version Switch

Hi felixliu, Bu default, Oxygen WebHelp generates only a single version of the output. As there is no out-of-the-box support for managing different output versions, this could most probably done through a customization which you should develop on your own. We already have a feature request logged in...
by Costin
Thu Feb 09, 2023 12:58 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Cannot read field "result" because "fi" is null, Once more
Replies: 9
Views: 1516

Re: Cannot read field "result" because "fi" is null, Once more

Hi Mikael, Even if we strive to solve as many issues encountered by our users as possible, I'm afraid that we could not fix a problem without reproducing it first. You could send us the transformation console log, but it would be best to send us a small sample DITA Map (in an as minimal form as poss...
by Costin
Wed Feb 08, 2023 12:54 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Publishing a DITAmap on a Sharepoint
Replies: 3
Views: 650

Re: Publishing a DITAmap on a Sharepoint

Hi Jérôme, Could you please let us know if you are using a custom / external DITA-OT, or are you using the DITA-OT that comes bundled in Oxygen? In case you are using an external DITA-OT, you should instead try using the one that Oxygen comes bundled with. To check which DITA-OT you are using, you s...
by Costin
Tue Jan 31, 2023 12:47 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Navigation buttons not showing when topic is hidden in TOC
Replies: 1
Views: 468

Re: Navigation buttons not showing when topic is hidden in TOC

Hi richz, Thank you for the feedback you provided! Topic references having the toc attribute set to " no " makes the specific topic(s) not being displayed from the table of contents and, as the topics are not present there, their links are also missing from the navigation. This is intended...
by Costin
Tue Jan 17, 2023 1:06 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Chunked topic title not appearing as Page TOC on right pane
Replies: 3
Views: 545

Re: Chunked topic title not appearing as Page TOC on right pane

Hi, Indeed, that is intended behavior. As also described in the topic toc component's description in the WebHelp Responsive User-Guide : This component is generated for any topic that contains at least two <section> elements and each <section> must have an @id attribute. Most probably, that structur...
by Costin
Mon Jan 09, 2023 12:56 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Side TOC not accessible using standard keystrokes
Replies: 3
Views: 1173

Re: Side TOC not accessible using standard keystrokes

Hi rjcbop, I confirm that there is an issue with the arrow keys navigation in the output TOC. However, you could navigate using the TAB Shift+TAB keys and you could also use SPACE to toggle the expand/collapse state for a topic in the TOC. As we are aware of this issue and already have it logged in ...
by Costin
Thu Dec 22, 2022 12:49 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Publishing a webhelp with multiple submaps and keysmaps - dublicate graphics
Replies: 2
Views: 443

Re: Publishing a webhelp with multiple submaps and keysmaps - dublicate graphics

Hi Heidi, We could look into this and see if we could find a better suggestion for you, but to investigate the issue we first need you to send us a small sample DITA Map hierarchy that we could use to reproduce the same behavior at our side. Feel free to send a complete DITA Map in an as minimal for...