Edit online

This section is meant to provide an introduction to Oxygen Feedback and provide answers to a variety of Frequently Asked Questions.

Edit online

Oxygen Feedback is a comment management platform that can be embedded in WebHelp Responsive output or any HTML-based website. It provides easy interaction with customers, whose feedback can be used to gain a better understanding of customer needs, continually improve products, documentation, or websites, and to make corrections in a timely manner. It also provides a very efficient medium for your community to ask questions and receive answers from you or other community members. It has a modern, stylish appearance that looks great on any website, it is very easy to integrate and configure, and it includes a user-friendly interface and numerous useful features for both Commenters and Administrators.

It was originally intended to be an enhanced, modernized replacement for the feedback component in the Oxygen XML WebHelp Responsive online help system. WebHelp administrators desired greater flexibility for configuring options and moderating comments, an improved user-friendly interface, and a more modern design. As its development evolved, it was decided to also make Oxygen Feedback a standalone product so that not only can it be embedded in WebHelp Responsive pages, but also in any HTML-based webpage.

Figure 1. Oxygen Feedback Comments Section

Cookies Used by Oxygen Feedback

Oxygen Feedback uses some cookies to store browser session information with the intention of improving your online experience. For a list of the cookies that are used, see the Oxygen Feedback Cookies section in: https://www.oxygenxml.com/about_cookies.html.

Edit online

Question: Why do I need Oxygen Feedback?
Answer: It gives your customers a voice as well as an affective way for you to interact with them. It provides your customers with a fast and simple way to offer feedback or ask questions and it provides you with a very efficient system for responding, moderating comments, and managing the comment system.
Question: Is Oxygen XML Editor/Author required to use Oxygen Feedback?
Answer: No. You can use Oxygen XML Editor/Author or the Oxygen XML WebHelp plugin to integrate Oxygen Feedback into WebHelp documentation, but it can also be embedded on any HTML-based webpage.
Question: Do I need my own server to manage and integrate Oxygen Feedback?
Answer: No. While this might be a beneficial feature in upcoming releases, there will be cloud-based options for administering Oxygen Feedback without the need for your own server.
Question: Is there a demo or trial version for an administrator so that I can add Oxygen Feedback to my website and see it in action?
Answer: Yes. For the initial demo release, you can try Oxygen Feedback for free. For more details, go to: https://www.oxygenxml.com/oxygen_feedback.html.
Question: Can I decide which comments posted by my customers are displayed?
Answer: Yes. There is an option that specifies whether or not comments are moderated and if that option is enabled, all new or edited comments require approval from an Administrator or Moderator.