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This section is meant to provide general information for people using Oxygen Feedback to post new comments, reply to existing comments, and manage their own comments.

Registering an Account

To use the Oxygen Feedback comment system, Commenters need to log in (unless the particular site where Oxygen Feedback is installed allows anonymous users). If this is your first time using the Oxygen Feedback system, you will need to create an account.

Commenter Profiles

Once you create and register an account, you will have access to a profile management page where you can manage your account, change your password, or configure the email notifications you receive. For more information, see: Profile Management.

Adding a Comment

To add a comment in a page where the Oxygen Feedback comment system is installed:
  1. Click anywhere in the text box where you see Add a comment to expand the box for editing.
  2. Enter your text in the comment box. You can use the various toolbar actions to style your text. You can also type Markdown syntax in the comment box to style your text. You can see the results of the styling in the Preview section at the bottom of the box.
  3. Click Add (or Ctrl+Enter) to post the comment.

Result: You can see your newly added comment but other users will not see it until it is approved by an Administrator or Moderator (unless the particular site where Oxygen Feedback is installed has as option set that allows all comments to be automatically approved by default). All comments have the relative time it was posted displayed under the Commenter's name (for example, 2 minutes ago, 2 hours ago, 2 days ago). If you hover over the relative time, you can see the real time.

Editing a Comment

A Commenter has the ability to edit their own comments, but only Administrators/Moderators can edit comments posted by other users. To edit your own comment:
  1. Click the Edit link at the bottom-right side of the comment box.
  2. Edit your text in the comment box. You can use the various toolbar actions to style your text. You can also type Markdown syntax in the comment box to style your text. You can see the results of the styling in the Preview section at the bottom of the box.
  3. Click Submit (or Ctrl+Enter) to post the modifications to your comment.

Replying to a Comment

To reply to an existing comment:
  1. Click the Reply link at the bottom-right side of the comment box.
  2. Enter your text in the comment box. You can use the various toolbar actions to style your text. You can also type Markdown syntax in the comment box to style your text. You can see the results of the styling in the Preview section at the bottom of the box.
  3. Click Add (or Ctrl+Enter) to post the comment.

Result: The replies are sorted in a chronological (newest to oldest) and hierarchical order. The replies in the first hierarchical level are expanded by default while subsequent levels are collapsed. The number of replies for any given comment is displayed in the bottom-left corner of the comment tile.

Deleting a Comment

A Commenter has the ability to delete their own comments, but only Administrators/Moderators can delete comments posted by other users. To delete your own comment:
  1. Click the Delete link at the bottom-right side of the comment box.
  2. Click OK to confirm the deletion.

Result: The content of the comment will only be visible to the original commenter and moderators, and a placeholder will be displayed noting that the comment was deleted.

Restoring a Deleted Comment

Your deleted comments will automatically be purged from system in 30 days, but you can restore a deleted comment within that time (any user with an Owner, Admin, or Moderator role can also restore the deleted comment within that time). To restore your own deleted comment, click the link in the bottom-right corner of the particular comment box.

Commenting Toolbar

The comment box includes a toolbar with actions for styling your comment text. These actions are based upon Markdown syntax.
Tip: You can type Markdown syntax directly in the comment box without using the toolbar buttons. If you hover over each toolbar action, you can see exactly which Markdown rules are supported. To see examples for the supported rules, see: https://commonmark.org/help/.

The toolbar actions include:

Bold (Strong) <strong> [Crtl+B]
Wraps the text with two asterisks to produce a bold styling in the resulting comment.
Italic (Emphasis) <em> [Crtl+I]
Wraps the text with one asterisk to produce an italic styling in the resulting comment.
Hyperlink <a> [Crtl+L]
Wraps the text with a set of square brackets, followed by a second set of square brackets that includes a link identifier to reference the target for the hyperlink. A separate line is also added at the bottom of the comment (with the link identifier reference) where you define the target.
Blockquote <blockquote> [Crtl+Q]
Adds a greater than character (>) before the text to produce an indented block of text in the resulting comment.
Code Sample <pre> <code> [Crtl+K]

If you use this action on a selection of inline text within a block of text (rather than the entire block of text), the selected text will be surrounded with single backticks (`) to produce an inline code block.

If you use this action on a blank line or on a selection of an entire block of text, four spaces will be added before the selection to produce a code block that spans the entire width of the comment box.

Ordered List <ol> [Crtl+O]
Adds a number before selected text or on a new line to product an ordered list in the resulting comment.
Unordered List <ul> [Crtl+U]
Adds a hyphen (-) before selected text or on a new line to product an unordered list in the resulting comment.
Heading <h2> [Crtl+H]
Adds four consecutive hyphens (----) under the selected text or adds two hash symbols (##) before and after new default text to produce a second-level header in the resulting comment.
Tip: To change it to a 1st-level header (<h1>), simply click the toolbar button again.
Horizontal Rule <hr> [Crtl+R]
Adds ten consecutive hyphens (----------) on a new line to produce a horizontal rule (line) in the resulting comment.
Undo [Crtl+Z]
Use this button to undo the last action.
Redo [Crtl+Y]
Use this button to redo the last action that was undone.