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International Edition

VPAT® Version 2.3 – April 2019
Product Name/Version
Oxygen XML WebHelp Responsive
Product Description
Oxygen XML WebHelp Responsive enables you to publish DITA content on the web and present it in a user-friendly interface that is easy to navigate. You can design your WebHelp Responsive output to be available on desktop systems or various mobile devices. With Oxygen XML WebHelp Responsive, your published content is accessible, interactive, and convenient.
Date
May 2019
Contact Information
support@oxygenxml.com
Notes
Oxygen XML WebHelp Responsive has been designed and enhanced to adhere to the U.S. Government Section 508 accessibility standards and the Web Content Accessibility Guidelines (WCAG). For details, see WebHelp Responsive Accessibility.
Evaluation Methods Used:

The following applications were used for testing Oxygen XML WebHelp Responsive:

  • Desktop browsers: Chrome, Firefox, Safari, Edge, and Internet Explorer
  • Assistive technologies: NVDA, VoiceOver, JAWS, Microsoft Narrator

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standards/guidelines:

Terms

The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Partially Supports: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.x Report

Tables 1 and 2 also document conformance with:

Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.x Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in theWCAG 2.0 Conformance Requirements.

Table 1: Success Criteria, Level A

Criteria Conformance Level Remarks and Explanations

1.1.1 Non-text Content (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially Supports Text alternatives are provided for many instances of non-text content, with exceptions that include:
  • Permalinks for subtopics and sections.
  • Enlarge image action.

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports The authors of the input DITA document are responsible for providing a transcript of the media content in the document.

1.2.2 Captions (Prerecorded) (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports The product does not provide prerecorded media that requires captions.

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports

The authors of the input DITA document are responsible for providing an alternative for time-based media or audio description of the prerecorded video content in the document.

See: G58: Placing a link to the alternative for time-based media immediately next to the non-text content

1.3.1 Info and Relationships (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially Supports
Information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text, with exceptions that include:
  • Some landmarks are not marked with the corresponding role or do not have an associated label.
  • Some link groups are not structured using lists or are not marked as navigation regions.
The authors of the input DITA document are responsible for:
  • Using semantic elements to mark up structure.
  • Using semantic markup to mark emphasized or special text.
  • Using caption elements to associate data table captions with data tables.

1.3.2 Meaningful Sequence (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports

The product presents content in a meaningful sequence.

Authors should use Unicode right-to-left mark (RLM) or left-to-right mark (LRM) to mix text direction inline.

1.3.3 Sensory Characteristics (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports Authors should ensure that items are referenced in the content in ways that do not depend on sensory perception.

1.4.1 Use of Color (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports (Cobalt template) Color is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

1.4.2 Audio Control (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports There is no sound that plays automatically.

2.1.1 Keyboard (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially Supports Most of the content is operable through a keyboard interface, with exceptions that include:
  • The submenus (the user cannot tab to the submenus).
  • The top-level links in the main page accordion cannot be accessed.

2.1.2 No Keyboard Trap (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports

The product does not contain content that traps the keyboard focus.

2.1.4 Character Key Shortcuts (Level A 2.1 only)

Also applies to:

Revised Section 508 – Does not apply

Supports The product does not include character key shortcuts.

2.2.1 Timing Adjustable (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports The product does not include time limits.

2.2.2 Pause, Stop, Hide (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports The product does not include elements that move, blink, scroll, or auto-update.

2.3.1 Three Flashes or Below Threshold (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports The product does not contain flashing content.

2.4.1 Bypass Blocks (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs
Supports Each page contains a link at the top that goes directly to the main content area. Each page contains ARIA landmarks that identify the available regions.

2.4.2 Page Titled (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports Each page contains a non-empty <title> element in the <head> section.

2.4.3 Focus Order (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports Focusable components receive focus in an order that preserves meaning and operability.

2.4.4 Link Purpose (In Context) (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports

The purpose of each link can be determined from the link text alone or from the link text together with its programmatically-determined link context.

The authors can create hypertext links using text that describes the purpose of the hypertext.

There is no control that allows the user to choose between short or long link text (G189 / SCR30).

2.5.1 Pointer Gestures (Level A 2.1 only)

Also applies to:

Revised Section 508 – Does not apply

Supports The WebHelp Responsive output does not rely on path-based or multipoint gestures and does not provide controls that require complex gestures.

2.5.2 Pointer Cancellation (Level A 2.1 only)

Also applies to:

Revised Section 508 – Does not apply

Supports The product has operations that are activated on the pointer up event.

2.5.3 Label in Name (Level A 2.1 only)

Also applies to:

Revised Section 508 – Does not apply

Supports The names of the user interface components contain the text that is presented visually.

2.5.4 Motion Actuation (Level A 2.1 only)

Also applies to:

Revised Section 508 – Does not apply

Supports The product does not contain functionality that can be operated by device or user motion.

3.1.1 Language of Page (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports The web pages indicate the language of the content when the content language has been specified by authors.

3.2.1 On Focus (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports No changes of context occur when any component receives focus.

3.2.2 On Input (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports Changing the setting of any user interface component does not automatically cause a change of context.

3.3.1 Error Identification (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially Supports If a search operation is performed leaving the search input empty, an error message is automatically displayed to the user, but no aria-invalid information is provided.

3.3.2 Labels or Instructions (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially Supports The search input does not have a visible label specified using a label element.

4.1.1 Parsing (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially Supports Several HTML validation errors are reported by the W3C validator.

4.1.2 Name, Role, Value (Level A)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially Supports The Home link from the breadcrumb does not have an associated aria-label.

Table 2: Success Criteria, Level AA

Criteria Conformance Level Remarks and Explanations

1.2.4 Captions (Live) (Level AA)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports No live audio content is used.

1.2.5 Audio Description (Prerecorded) (Level AA)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports The authors of the input DITA document can ensure that the output document meets this criterion.

1.3.4 Orientation (Level AA 2.1 only)

Also applies to:

Revised Section 508 – Does not apply

Supports Content does not restrict its view and operation to a single display orientation.

1.3.5 Identify Input Purpose (Level AA 2.1 only)

Also applies to:

Revised Section 508 – Does not apply

Supports The content does not contain input fields that collect information about the user.

1.4.3 Contrast (Minimum) (Level AA)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially Supports The missing words element from the search results page does not have the contrast ratio 4.5:1.

1.4.4 Resize text (Level AA)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially Supports

Text can be resized up to 200 percent without loss of content or functionality and without using assistive technology.

Some text content has dimensions specified in pixels rather that em units.

1.4.5 Images of Text (Level AA)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports The output does not contain images of text. The authors of the input DITA content can ensure that this criterion is met.

1.4.10 Reflow (Level AA 2.1 only)

Also applies to:

Revised Section 508 – Does not apply

Partially Supports

The majority of the content can be presented without loss of information or functionality, and without requiring scrolling in two dimensions.

Long URLs determine the page to display the horizontal scroll bar.

1.4.11 Non-text Contrast (Level AA 2.1 only)

Also applies to:

Revised Section 508 – Does not apply

Supports

(Cobalt template) There is no contrast issue regarding user interface components or graphical objects.

1.4.12 Text Spacing (Level AA 2.1 only)

Also applies to:

Revised Section 508 – Does not apply

Supports There is no loss of content or functionality that occurs by setting line height (line spacing), spacing following paragraphs, letter spacing, and word spacing.

1.4.13 Content on Hover or Focus (Level AA 2.1 only)

Also applies to:

Revised Section 508 – Does not apply

Partially Supports

Tooltips and submenus are not dismissible.

Also, the tooltips are not hoverable.

2.4.5 Multiple Ways (Level AA)

Also applies to:

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs
Supports

There is a search form provided that will go to a page that contains the search term and links to the corresponding page. Also, a table of contents is provided.

The authors of the input DITA document are responsible for providing links to all pages from the home page or providing links to navigate to related pages from the current page.

2.4.6 Headings and Labels (Level AA)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports

Headings and labels describe the topic or purpose.

DITA authors can ensure that this criterion is met.

2.4.7 Focus Visible (Level AA)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially Supports Placing focus on a focusable element using the mouse doesn't render a visible focus indicator. Also, the search button does not have a visible focus indicator.

3.1.2 Language of Parts (Level AA)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports DITA authors can ensure that this criterion is met.

3.2.3 Consistent Navigation (Level AA)

Also applies to:

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs
Supports Repeated components appear in the same relative in each page.

3.2.4 Consistent Identification (Level AA)

Also applies to:

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs
Partially Supports

The output uses labels, names, and text alternatives consistently for items that have the same functionality.

Text alternatives are provided for many instances of non-text content, with exceptions that include:
  • Permalinks for subtopics and sections.
  • Enlarge images action.

The Home link from the breadcrumb does not have an associated aria-label.

3.3.3 Error Suggestion (Level AA)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Does Not Support The Search input does not have the aria-required information set and does not contain a text description specifying that it is a required field.

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Also applies to:

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports The Web pages do not cause legal commitments or financial transactions for the user to occur, that modify or delete user-controllable data in data storage systems, or that submit user test responses.

4.1.3 Status Messages(Level AA 2.1 only)

Also applies to:

Revised Section 508 – Does not apply

Supports The pages do not contain status messages as defined by this criterion.

Table 3: Success Criteria, Level AAA

Criteria Conformance Level Remarks and Explanations

1.2.6 Sign Language (Prerecorded) (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

1.2.7 Extended Audio Description (Prerecorded) (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

1.2.8 Media Alternative (Prerecorded) (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

1.2.9 Audio-only (Live) (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

1.3.6 Identify Purpose (Level AAA 2.1 only)

Revised Section 508 – Does not apply

Not Evaluated

1.4.6 Contrast Enhanced (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

1.4.7 Low or No Background Audio (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

1.4.8 Visual Presentation (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

1.4.9 Images of Text (No Exception) Control (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

2.1.3 Keyboard (No Exception) (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

2.2.3 No Timing (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

2.2.4 Interruptions (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

2.2.5 Re-authenticating (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

2.2.6 Timeouts (Level AAA 2.1 only)

Revised Section 508 – Does not apply

Not Evaluated

2.3.2 Three Flashes (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

2.3.3 Animation from Interactions (Level AAA 2.1 only)

Revised Section 508 – Does not apply

Not Evaluated

2.4.8 Location (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

2.4.9 Link Purpose (Link Only) (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

2.4.10 Section Headings (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

2.5.5 Target Size (Level AAA 2.1 only)

Revised Section 508 – Does not apply

Not Evaluated

2.5.6 Concurrent Input Mechanisms (Level AAA 2.1 only)

Revised Section 508 – Does not apply

Not Evaluated

3.1.3 Unusual Words (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

3.1.4 Abbreviations (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

3.1.5 Reading Level (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

3.1.6 Pronunciation (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

3.2.5 Change on Request (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

3.3.5 Help (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

3.3.6 Error Prevention (All) (Level AAA)

Revised Section 508 – Does not apply

Not Evaluated

Revised Section 508 Report

N/A

Chapter 3: Functional Performance Criteria (FPC)

Criteria Conformance Level Remarks and Explanations

302.1 Without Vision

Partially Supports Most of the content is accessible without vision with exceptions that include:
  • Some components do not have text alternatives or labels.
  • Some landmarks are not marked with the corresponding role or do not have an associated label.
  • Some link groups are not structured using lists or are not marked as navigation regions.
302.2 With Limited Vision Partially Supports
Most of the content is accessible with limited vision with exceptions that include:
  • Some components do not have text alternatives or labels.
  • Some landmarks are not marked with the corresponding role or do not have an associated label.
  • Some link groups are not structured using lists or are not marked as navigation regions.

302.3 Without Perception of Color

Supports (Cobalt template) Color is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

302.4 Without Hearing

Supports The authors can create content that does not require hearing abilities for use.

302.5 With Limited Hearing

Supports The authors can create content that does not require hearing abilities for use.

302.6 Without Speech

Supports The output does not require speech for use.

302.7 With Limited Manipulation

Supports The WebHelp Responsive output does not rely on path-based or multipoint gestures and does not provide controls that require complex gestures.

302.8 With Limited Reach and Strength

Supports The WebHelp Responsive output does not rely on path-based or multipoint gestures and does not provide controls that require complex gestures.

302.9 With Limited Language, Cognitive, and Learning Abilities

Supports The authors can create content that can be used by users with limited language, cognitive, and learning abilities.

Chapter 4: Hardware

Notes: Not Applicable - Oxygen XML WebHelp Responsive is not a hardware product.

Chapter 5: Software

Notes: Oxygen XML WebHelp Responsive is a web application, not a software product. However, the web application includes authoring functionality, hence Chapter 5: Software 504 Authoring Tools applies to this product.

501 General

Criteria Conformance Level Remarks and Explanations

501.1 Scope – Incorporation of WCAG 2.0 AA

See WCAG 2.x section

See information in WCAG section

502 Interoperability with Assistive Technology

Criteria Conformance Level Remarks and Explanations

502.2.1 User Control of Accessibility Features

Not Applicable

The product is not platform software.

502.2.2 No Disruption of Accessibility Features

Supports The product does not disrupt platform features that are defined in the platform documentation as accessibility features.

502.3 Accessibility Services

Criteria Conformance Level Remarks and Explanations

502.3.1 Object Information

Partially Supports

The majority of object roles, state(s), properties, boundary, name, and description are programmatically determinable.

The Home link from the breadcrumb does not have an associated aria-label.

502.3.2 Modification of Object Information

Supports States and properties that can be set by the user can be set programmatically.

502.3.3 Row, Column, and Headers

Supports The headers associated with the rows or columns of a table can be programmatically determined.

502.3.4 Values

Supports The current values of an object can be programmatically determined.

502.3.5 Modification of Values

Supports

Values that can be set by the user are capable of being set programmatically.

502.3.6 Label Relationships

Partially Supports

Information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text.

See WCAG 1.3.1.

502.3.7 Hierarchical Relationships

Supports

The content is hierarchically structured using language-specific elements and their relationships can be programmatically determined.

502.3.8 Text

Supports The content of text objects, text attributes, and the boundary of text rendered to the screen shall be programmatically determinable.

502.3.9 Modification of Text

Supports The editable text (search input) can be set programmatically.

502.3.10 List of Actions

Not Applicable There are no custom actions available that can be executed on the content.

502.3.11 Actions on Objects

Not Applicable

There are no custom actions available that can be executed on the content.

502.3.12 Focus Cursor

Not Applicable The product is a web application and is isolated from the underlying platform software (web browser).

502.3.13 Modification of Focus Cursor

Not Applicable The product is a web application and is isolated from the underlying platform software (web browser).

502.3.14 Event Notification

Not Applicable

There are no automatic focus changes, caret movement, selection changes, or added components in the content.

502.4 Platform Accessibility Features

Not Applicable This product is not platform software.

503 Applications

Criteria Conformance Level Remarks and Explanations

503.2 User Preferences

Not Applicable This section does not apply to web applications.

503.3 Alternative User Interfaces

Not Applicable The application does not provide an alternative user interface that functions as assistive technology.

503.4 User Controls for Captions and Audio Description

Criteria Conformance Level Remarks and Explanations

503.4.1 Caption Controls

Not Applicable The product does not provide controls for volume adjustment.

503.4.2 Audio Description Controls

Not Applicable The product does not provide controls for program selection.

504 Authoring Tools

Criteria Conformance Level Remarks and Explanations

504.2 Content Creation or Editing (if not authoring tool, enter “not applicable”)

Not Applicable

See the WCAG 2.x section

The product is not an authoring tool.

See information in WCAG section

504.2.1 Preservation of Information Provided for Accessibility in Format Conversion

Not Applicable The product is not an authoring tool.

504.2.2 PDF Export

Not Applicable The product is not an authoring tool.

504.3 Prompts

Not Applicable The product is not an authoring tool.

504.4 Templates

Not Applicable The product is not an authoring tool.

Chapter 6: Support Documentation and Services

601.1 Scope

602 Support Documentation

Criteria Conformance Level Remarks and Explanations

602.2 Accessibility and Compatibility Features

Partially Supports The product documentation is distributed in the WebHelp Responsive format. See the Chapter 3 and Chapter 5 sections.

602.3 Electronic Support Documentation

See the WCAG 2.x section

See information in the WCAG section.

602.4 Alternate Formats for Non-Electronic Support Documentation

Not Applicable Documentation is not provided in non-electronic formats.

603 Support Services

Criteria Conformance Level Remarks and Explanations

603.2 Information on Accessibility and Compatibility Features

Supports The support services cover the accessibility features.

603.3 Accommodation of Communication Needs

Supports Support services are available by phone or e-mail.

Legal Disclaimer

This report describes Oxygen XML WebHelp's ability to support the stated VPAT Standards/Guidelines, subject to Syncro Soft's interpretation of the same. This accessibility report is provided for informational purposes only, and the contents hereof are subject to change without notice. SYNCRO SOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT. For more information regarding the accessibility status, please contact us at sales@oxygenxml.com.

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