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Problem

When I try to uninstall Oxygen XML Developer in Windows, I get an error that says it cannot find the files.log file.

Cause

The install4j installer that is used by Oxygen XML Developer creates the files.log file during the installation process. If you cannot uninstall the product, then most likely something went wrong with this file during the installation process.

Solution

To solve this, simply reinstall the software in the same directory as the current installation. This will automatically uninstall the old version or overwrite it with a clean install. You should then be able to uninstall this new installation.