License Issues

The most common licensing issues.

Oxygen XML Web Author uses a floating license mechanism, where the license key is stored on a server and individual users consume license seats from a common pool. To run properly, be aware of the following:

  • For the licensing mechanism to run properly, your browser needs to accept cookies. Otherwise, Oxygen XML Web Author will not be loaded.
  • Each browser consumes a license. When you use multiple browsers (for example, Firefox and Chrome) to access the Oxygen XML Web Author at the same time on the same system, you will consume multiple licenses. However, multiple tabs in the same browser consume a single license.
  • A license is automatically released after 30 minutes of inactivity. When resuming work, if there are no available licenses, you can still save the documents you are currently working on.
  • On desktop systems, you may force an immediate license release by closing all editor tabs.