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This topic contains information about error messages, possible known issues, and other things that you might want to be aware of in regards to Oxygen Content Fusion.

An Error Icon Appears in the Top-Left Corner of the Tasks Manager View

If an error exception is detected, a warning icon () will be displayed at the top-left corner of the Content Fusion Tasks Manager view. Clicking the icon will display details about the particular exception in the Results panel at the bottom of Oxygen XML Editor/Author. If you need to report a problem to the Oxygen technical support team, right-click the entry in the Results panel and select Report problem. This opens a dialog box that allows you to select and configure information that will be sent to the technical support team.

Connection to the Server Cannot Be Established

If this message is displayed at the top of the Content Fusion Tasks Manager view, it means that there was a problem connecting to the server and more details should be displayed in the Results panel at the bottom of Oxygen XML Editor/Author. To report this problem to the Oxygen technical support team, right-click the entry in the Results panel and select Report problem. This opens a dialog box that allows you to select and configure information that will be sent to the technical support team.

Connection to the Server Cannot Be Established (Your Account No Longer Exists on the Oxygen Content Fusion Server)

If this message is displayed at the top of the Content Fusion Tasks Manager view after you try to upload a task, it means that there is a problem with your user account (for example, if you chose to delete your account in the Profile page). To solve this, click Connect to open the Oxygen Content Fusion interface in your most recently used browser, then click on SIGN UP and follow the instructions to re-create your account. After verifying your email address, don't forget to click the Authorize button in the Oxygen Content Fusion interface.

Review Task Details Not Available

If you see this message in the Oxygen Content Fusion interface when clicking on the name of a task, it means that the task has been deleted from the server by the Content Author.

Oxygen Needs More Memory to Upload the Task

If uploading a task fails and the error message suggests that a possible cause may be that Oxygen needs more memory to upload the task, see How to Increase the Amount of Available Memory.

Get Changes Warning: The following resource was not created

When merging changes, if this message appears in the Results panel at the bottom of Oxygen XML Editor/Author, it means that a new external resource was detected in the list of changed files. You can try to create it manually with the content displayed in the Get Changes dialog box.

Reviewers see Variable Key References Expanded as an Unexpected Value

Since the Oxygen Web Author editor that the Reviewers use to proofread and make changes to uploaded files is a lightweight version of Oxygen XML Editor/Author, it does not have all of the features that the Content Author has access to. For example, in Oxygen XML Editor/Author, the Content Author can select which value they want to see expanded for defined variable key references. In the Oxygen Web Author editor, the Reviewers will only see the first value that is detected.