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Hello,<br>
<br>
Yes, the file does not exist, so it must be created. I've submitted
a request to address that in the documentation.<br>
It's best to create the file on your Desktop (or somewhere else
where you have write access) and then copy it to the Oxygen folder
from "Program Files" (admin request/confirmation appears when you
copy it).<br>
<br>
The problem is the contents of the file. A Java property must be
prefixed by "-D" when being passed as a VM option. So it should be:<br>
-Djava.net.preferIPv4Stack=true<br>
<br>
Let us know if the problem persists.<br>
<br>
Regards,<br>
Adrian<br>
<pre class="moz-signature" cols="72">Adrian Buza
oXygen XML Editor and Author Support
Tel: +1-650-352-1250 ext.2020
Fax: +40-251-461482</pre>
<br>
<div class="moz-cite-prefix">On 07.10.2016 02:31, O'Donnell, Dan
wrote:<br>
</div>
<blockquote
cite="mid:CY1PR05MB194565C3B73DCC2CE2C070D392C70@CY1PR05MB1945.namprd05.prod.outlook.com"
type="cite">
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style="font-size:12pt;color:#000000;font-family:Calibri,Arial,Helvetica,sans-serif;">
<p>Hi,</p>
<p><br>
</p>
<p>We are having problems with the attached error. It seems to
be a version of the one discussed here: <a
moz-do-not-send="true"
href="https://www.oxygenxml.com/doc/versions/18/ug-author/topics/address-family-not-supported.html"
class="OWAAutoLink" id="LPlnk999859" previewremoved="true">https://www.oxygenxml.com/doc/versions/18/ug-author/topics/address-family-not-supported.html</a></p>
<p><br>
</p>
<p>This is occurring on a new install of Windows10 and a new
17.1 download.</p>
<p><br>
</p>
<p>We tried what was recommended in the post, creating a new
custom_commons.vmoptions file in the Oxygen17 folder in
Program Files. The file didn't exist so we created a new one.
The file contained only one line</p>
<p><br>
</p>
<p><span style="color: rgb(199, 37, 78); font-family: Menlo,
Monaco, Consolas, "Courier New", monospace;
font-size: 12.6px; line-height: 18px; background-color:
rgb(249, 242, 244);">java.net.preferIPv4Stack=true</span><br>
</p>
<p><span style="color: rgb(199, 37, 78); font-family: Menlo,
Monaco, Consolas, "Courier New", monospace;
font-size: 12.6px; line-height: 18px; background-color:
rgb(249, 242, 244);"><br>
</span></p>
<p><span style="color: rgb(199, 37, 78); font-family: Menlo,
Monaco, Consolas, "Courier New", monospace;
font-size: 12.6px; line-height: 18px; background-color:
rgb(249, 242, 244);">or </span></p>
<p><span style="color: rgb(199, 37, 78); font-family: Menlo,
Monaco, Consolas, "Courier New", monospace;
font-size: 12.6px; line-height: 18px; background-color:
rgb(249, 242, 244);"><br>
</span></p>
<p><span style="color: rgb(199, 37, 78); font-family: Menlo,
Monaco, Consolas, "Courier New", monospace;
font-size: 12.6px; line-height: 18px; background-color:
rgb(249, 242, 244);"><span style="color: rgb(199, 37, 78);
font-family: Menlo, Monaco, Consolas, "Courier
New", monospace; font-size: 12.6px; line-height:
18px; background-color: rgb(249, 242, 244);">-java.net.preferIPv4Stack=true</span></span></p>
<p><span style="color: rgb(199, 37, 78); font-family: Menlo,
Monaco, Consolas, "Courier New", monospace;
font-size: 12.6px; line-height: 18px; background-color:
rgb(249, 242, 244);"><span style="color: rgb(199, 37, 78);
font-family: Menlo, Monaco, Consolas, "Courier
New", monospace; font-size: 12.6px; line-height:
18px; background-color: rgb(249, 242, 244);"><br>
</span></span></p>
<p><span style="color: rgb(199, 37, 78); font-family: Menlo,
Monaco, Consolas, "Courier New", monospace;
font-size: 12.6px; line-height: 18px; background-color:
rgb(249, 242, 244);"><span style="color: rgb(199, 37, 78);
font-family: Menlo, Monaco, Consolas, "Courier
New", monospace; font-size: 12.6px; line-height:
18px; background-color: rgb(249, 242, 244);"><span
style="color: rgb(0, 0, 0);">(we tried it both ways).</span><br>
</span></span></p>
<p><span style="color: rgb(199, 37, 78); font-family: Menlo,
Monaco, Consolas, "Courier New", monospace;
font-size: 12.6px; line-height: 18px; background-color:
rgb(249, 242, 244);"><span style="color: rgb(199, 37, 78);
font-family: Menlo, Monaco, Consolas, "Courier
New", monospace; font-size: 12.6px; line-height:
18px; background-color: rgb(249, 242, 244);"><span
style="color: rgb(0, 0, 0);"><br>
</span></span></span></p>
<p><span style="color: rgb(199, 37, 78); font-family: Menlo,
Monaco, Consolas, "Courier New", monospace;
font-size: 12.6px; line-height: 18px; background-color:
rgb(249, 242, 244);"><span style="color: rgb(199, 37, 78);
font-family: Menlo, Monaco, Consolas, "Courier
New", monospace; font-size: 12.6px; line-height:
18px; background-color: rgb(249, 242, 244);"><span
style="color: rgb(0, 0, 0);">We then restarted Oxygen
and checked the system properties (nothing there). We
also tried rebooting the whole computer and then
checking the Oxygen system properties. We also tried not
checking but just trying to checkout the repository.</span></span></span></p>
<p><span style="color: rgb(199, 37, 78); font-family: Menlo,
Monaco, Consolas, "Courier New", monospace;
font-size: 12.6px; line-height: 18px; background-color:
rgb(249, 242, 244);"><span style="color: rgb(199, 37, 78);
font-family: Menlo, Monaco, Consolas, "Courier
New", monospace; font-size: 12.6px; line-height:
18px; background-color: rgb(249, 242, 244);"><span
style="color: rgb(0, 0, 0);"><br>
</span></span></span></p>
<p><span style="color: rgb(199, 37, 78); font-family: Menlo,
Monaco, Consolas, "Courier New", monospace;
font-size: 12.6px; line-height: 18px; background-color:
rgb(249, 242, 244);"><span style="color: rgb(199, 37, 78);
font-family: Menlo, Monaco, Consolas, "Courier
New", monospace; font-size: 12.6px; line-height:
18px; background-color: rgb(249, 242, 244);"><span
style="color: rgb(0, 0, 0);">Any help would be greatly
appreciated!</span></span></span></p>
<p><span style="color: rgb(199, 37, 78); font-family: Menlo,
Monaco, Consolas, "Courier New", monospace;
font-size: 12.6px; line-height: 18px; background-color:
rgb(249, 242, 244);"><span style="color: rgb(199, 37, 78);
font-family: Menlo, Monaco, Consolas, "Courier
New", monospace; font-size: 12.6px; line-height:
18px; background-color: rgb(249, 242, 244);"><span
style="color: rgb(0, 0, 0);"><br>
</span></span></span></p>
<p><span style="color: rgb(199, 37, 78); font-family: Menlo,
Monaco, Consolas, "Courier New", monospace;
font-size: 12.6px; line-height: 18px; background-color:
rgb(249, 242, 244);"><span style="color: rgb(199, 37, 78);
font-family: Menlo, Monaco, Consolas, "Courier
New", monospace; font-size: 12.6px; line-height:
18px; background-color: rgb(249, 242, 244);"><span
style="color: rgb(0, 0, 0);">-dan</span></span></span></p>
<br>
<p><br>
</p>
<div id="Signature">
<div id="divtagdefaultwrapper" style="font-size:12pt;
color:#000000; background-color:#FFFFFF;
font-family:Calibri,Arial,Helvetica,sans-serif">
<div id="divtagdefaultwrapper" style="font-size:12pt;
color:#000000; background-color:#FFFFFF;
font-family:Calibri,Arial,Helvetica,sans-serif">
<p><br>
</p>
<p><br>
</p>
<p><img class="EmojiInsert" alt="U of Lethbridge Logo"
src="cid:part2.A621CB96.531CE8A2@oxygenxml.com"> </p>
<p><br>
</p>
<p>Da<span style="font-size:12pt">niel Paul O'Donnell</span></p>
<p>Professor of English and Associate Member of the
University Library Academic Staff</p>
<p>Editor, <i><a moz-do-not-send="true"
href="http://digitalstudies.org/" id="LPNoLP">Digital
Studies/Le champ num</a></i><span><i><a
moz-do-not-send="true"
href="http://digitalstudies.org/" id="LPNoLP">érique<br>
</a></i></span></p>
<p>Vice President, <a moz-do-not-send="true"
href="http://force11.org" id="LPNoLP">Force 11</a></p>
<p>Department of English and University Library<br>
</p>
<p>University of Lethbridge</p>
<p>4401 University Drive West <br>
</p>
<p>Lethbridge AB T1K 3M4</p>
<p>Canada</p>
<p>Tel. +1 (403) 329-2377<br>
</p>
<p><br>
</p>
<p><a moz-do-not-send="true"
href="http://people.uleth.ca/%7Edaniel.odonnell"
id="LPNoLP">http://people.uleth.ca/~daniel.odonnell</a></p>
<p>@danielPaulOD<br>
</p>
</div>
<br>
</div>
</div>
<br>
<br>
<div style="color: rgb(0, 0, 0);">
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
face="Calibri, sans-serif" color="#000000"><b>From:</b>
Greta Vardazaryan
<a class="moz-txt-link-rfc2396E" href="mailto:greta@editors.journalincubator.org"><greta@editors.journalincubator.org></a><br>
<b>Sent:</b> October 5, 2016 17:54<br>
<b>To:</b> O'Donnell, Dan<br>
<b>Subject:</b> Error SVN</font>
<div> </div>
</div>
<div><br>
<br>
Hi Dan,<br>
<br>
Please find attached the screenshot of the error. Will see
you tomorrow at 4.30pm.
<br>
<br>
Thanks,<br>
<br>
Greta<br>
</div>
</div>
</div>
<br>
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<br>
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</blockquote>
<br>
<pre class="moz-signature" cols="72">
</pre>
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