Refreshing the Content of a Feedback-Enabled WebHelp System

It is common to update the content of an existing installation of a WebHelp with Feedback system on a regular basis. In this case, reinstalling the whole system is not a viable option since it might result in the loss of the comments associated with your topics. Also, reconfiguring the system every time you want to refresh it may be time consuming.

Fortunately, you can refresh just the content without losing the comments or the initial system configuration. To do so, follow these steps:

  1. Execute the transformation scenario that produces the WebHelp with Feedback output directory.
  2. Go to the output directory (specified in the Output tab of the transformation scenario), locate the \feedback\resources\php\config\config.php file, and delete it.
  3. Locate the \feedback\install directory and delete it.
  4. Copy the remaining structure of the output folder and paste it into your WebHelp with Feedback system installation directory, overwriting the existing content.